Richardson, TX, USA, Aug. 24, 2021 -- On July 1, 2021, the Indiana Finance Authority, on behalf of the Louisville-Southern Indiana Ohio River Bridges Joint Board, signed a contract with Electronic Transaction Consultants, LLC (ETC) for the Ohio River Bridges' (ORB) customer service centers (CSC) and back office system (BOS). The 10-year contract includes system design and implementation, seven years of toll service operations, and two optional three-year renewal periods.
ETC has partnered with WSP USA Services Inc. (WSP USA) and TTEC Holdings, Inc. (TTEC) on this project, with ETC providing the back office system, and WSP USA and TTEC collaboratively managing contact center interactions for ORB customers. This strategic partnership pairs ETC’s technology solutions with the country’s providers of services for highway customer service centers and back office operations.
The project will provide employment to local customer service teams at a centralized call center and a walkup service counter in both Kentucky and Indiana. WSP USA will provide support and management of the service operations, and TTEC will support walkup center operations, omnichannel communications, and workforce management systems, drawing on experience as trusted leaders of operations for toll facilities across the United States.
"ETC is thrilled to be partnering with ORB," stated ETC Chief Executive Officer Bret Kidd. "ETC’s industry-leading back office, account management and financial processing solutions, combined with the contact center strengths of our partners WSP USA and TTEC, will ensure that ORB and the citizens of Indiana and Kentucky receive the most advanced systems in the industry and the highest quality of customer service."
Posted by Veronica Silva Cusi, news correspondent
About Electronic Transaction Consultants, LLC:
ETC is a leading U.S. intelligent transportation systems provider, developing and delivering best-in-class solutions for tolling, congestion management, urban mobility, and multimodal transportation needs. ETC’s passionate and innovative team has been driving the future of mobility since 1999, with a number of industry firsts, including all-electronic tolling (AET), dynamic pricing, agency interoperability, hosted mobility solutions and machine learning.For over two decades, ETC has delivered sophisticated solutions to many of the largest toll authorities in the U.S.
Published: Wednesday, August 25, 2021
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