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News : ETC Begins Project Implementation as New Toll Service Provider for the Louisville-Southern Indiana Ohio River Bridges

#contactcenterworld

Richardson, TX, USA, Aug. 24, 2021 -- On July 1, 2021, the Indiana Finance Authority, on behalf of the Louisville-Southern Indiana Ohio River Bridges Joint Board, signed a contract with Electronic Transaction Consultants, LLC (ETC) for the Ohio River Bridges' (ORB) customer service centers (CSC) and back office system (BOS). The 10-year contract includes system design and implementation, seven years of toll service operations, and two optional three-year renewal periods.

ETC has partnered with WSP USA Services Inc. (WSP USA) and TTEC Holdings, Inc. (TTEC) on this project, with ETC providing the back office system, and WSP USA and TTEC collaboratively managing contact center interactions for ORB customers. This strategic partnership pairs ETC’s technology solutions with the country’s providers of services for highway customer service centers and back office operations.

The project will provide employment to local customer service teams at a centralized call center and a walkup service counter in both Kentucky and Indiana. WSP USA will provide support and management of the service operations, and TTEC will support walkup center operations, omnichannel communications, and workforce management systems, drawing on experience as trusted leaders of operations for toll facilities across the United States.

"ETC is thrilled to be partnering with ORB," stated ETC Chief Executive Officer Bret Kidd. "ETC’s industry-leading back office, account management and financial processing solutions, combined with the contact center strengths of our partners WSP USA and TTEC, will ensure that ORB and the citizens of Indiana and Kentucky receive the most advanced systems in the industry and the highest quality of customer service."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Electronic Transaction Consultants, LLC:
ETC is a leading U.S. intelligent transportation systems provider, developing and delivering best-in-class solutions for tolling, congestion management, urban mobility, and multimodal transportation needs. ETC’s passionate and innovative team has been driving the future of mobility since 1999, with a number of industry firsts, including all-electronic tolling (AET), dynamic pricing, agency interoperability, hosted mobility solutions and machine learning.For over two decades, ETC has delivered sophisticated solutions to many of the largest toll authorities in the U.S.
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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Wednesday, August 25, 2021

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2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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