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News : Etech Global Services Named to Time Doctor's 2023 OA500 List of Top 500 BPO Providers

#contactcenterworld, @etechGS, @manageyourtime

Nacogdoches, TX, USA, Mar 6, 2023 - Etech Global Services, a Business Process Outsourcing (BPO) solutions provider, has been recognized on Time Doctor's OA500 list of the top 500 BPO providers in 2023. The company ranked 112 globally, cementing its position as a top mid-tier provider in the highly competitive BPO industry.

In 2021, the BPO industry was valued at $245.9 billion, with a predicted compound annual growth rate (CAGR) of 9.1% until 2030. With well over 250,000 outsourcers globally, the BPO industry is incredibly competitive, challenging, and diverse which makes it that much harder to stand out. Despite these challenges, Etech has distinguished itself as a leading provider of BPO services.

The Time Doctor OA500 is an outsource accelerator and proprietary index that independently ranks the world's top 500 BPO companies. The index evaluates companies based on their online visibility and quality, which is determined through a series of metadata points. The scores are calculated by reviewing domain authority, site traffic, Glassdoor employee reviews, LinkedIn engagement, and third-party analysis.

"We are honored to be recognized on Time Doctor's OA500 list of the top 500 BPO providers in 2023," said Matt Rocco, President and CEO of Etech Global Services. "This recognition is a testament to our commitment to providing top-quality BPO services to our clients. We take pride in the work we do, and it is great to see that our efforts are being recognized by industry experts."

"We are excited about the future and the possibilities that lie ahead," said Jim Iyoob, Chief Customer Officer at Etech Global Services. "This recognition is just the beginning, and we will continue to innovate and provide our clients with top-quality BPO services."

#contactcenterworld, @etechGS, @manageyourtime

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Etech Global Services:
Company LogoEtech Global Services is a provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, March 8, 2023

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2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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