#contactcenterworld, @etechGS, @manageyourtime
Nacogdoches, TX, USA, Mar 6, 2023 - Etech Global Services, a Business Process Outsourcing (BPO) solutions provider, has been recognized on Time Doctor's OA500 list of the top 500 BPO providers in 2023. The company ranked 112 globally, cementing its position as a top mid-tier provider in the highly competitive BPO industry.
In 2021, the BPO industry was valued at $245.9 billion, with a predicted compound annual growth rate (CAGR) of 9.1% until 2030. With well over 250,000 outsourcers globally, the BPO industry is incredibly competitive, challenging, and diverse which makes it that much harder to stand out. Despite these challenges, Etech has distinguished itself as a leading provider of BPO services.
The Time Doctor OA500 is an outsource accelerator and proprietary index that independently ranks the world's top 500 BPO companies. The index evaluates companies based on their online visibility and quality, which is determined through a series of metadata points. The scores are calculated by reviewing domain authority, site traffic, Glassdoor employee reviews, LinkedIn engagement, and third-party analysis.
"We are honored to be recognized on Time Doctor's OA500 list of the top 500 BPO providers in 2023," said Matt Rocco, President and CEO of Etech Global Services. "This recognition is a testament to our commitment to providing top-quality BPO services to our clients. We take pride in the work we do, and it is great to see that our efforts are being recognized by industry experts."
"We are excited about the future and the possibilities that lie ahead," said Jim Iyoob, Chief Customer Officer at Etech Global Services. "This recognition is just the beginning, and we will continue to innovate and provide our clients with top-quality BPO services."
Posted by Veronica Silva Cusi, news correspondent
About Etech Global Services:
Etech Global Services is a provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.
Published: Wednesday, March 8, 2023
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Dialer CRM VoIP CTI Cloud Solutions
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Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
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Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
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