News : Etech Opens Contact Center in Montego Bay, Jamaica
Nacogdoches, TX, USA, Dec, 2017 -- Etech Global Services, a business provider of customer engagement solutions, recently announced the opening of a new contact center located in the beautiful Montego Bay, Jamaica.
Etech’s latest center is located in the heart of Montego Bay’s prime business region locally known as the Montego Bay Free Zone (MBFZ). The center has the same capabilities and amenities as one would find at any of Etech’s eight global contact centers. This new facility is equipped with over 200 operational seats supporting everything from Live Chat, to traditional inbound/outbound services, to Etech’s quality analytics division known as Etech Insights.
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"Our investment in this new facility reinforces our commitment to grow and diversify the channels through which we serve our customers. Etech’s growth is a testament to the hard work and commitment of the team members who strive each day to truly make a remarkable difference with each other, with our customers and in our communities. The Etech Jamaica team is just another example of what can be accomplished when everybody is pulling together towards common goals." said Etech’s President and General Manager, Matt Rocco.
"The new center will serve as the new nearshore location for Etech. Having this new center truly has opened more doors for Etech to grow and bring more jobs to the local Montego Bay area. We couldn’t be more enthusiastic about this opportunity and are already in the works of growing Etech’s Quality Analytics and Business Insights division, Etech Insights, in the Montego Bay area and are so excited to see how having this state of the art nearshore resource impacts Etech’s overall growth," said Etech’s Jim Iyoob, Chief Customer Officer.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
About Etech Global Services:
Etech Global Services is a provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.
Published: Monday, January 1, 2018
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