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News : Etech to Add 250 New Jobs, Move to New Call Center in Cazoumar Free Zone, Jamaica

#contactcenterworld, @etechGS

Nacogdoches, TX, USA, Oct 25, 2022 -- Etech Global Services, a global Outsourcing Contact Center Solution provider, announced its shift to a new facility in Cazoumar Free Zone, Montego Bay, to support its team, provide new career opportunities, and fuel economic growth for the Montego Bay Community.

The new facility expands the company’s nearshore footprint in Montego Bay and is aimed at creating 250 new omnichannel customer support jobs and enables Etech to support multiple new clients in Travel, Banking, Education, and Personal Health & Wellbeing Industries. Etech offers these customers holistic Customer Engagement Solutions which include Inbound, Outbound, Digital Engagement, and Omni Channel CX Support.

"Our new center in Jamaica will expand our reach into the talented Montego Bay community and will offer more opportunities for individuals to develop successful careers in the field of Customer Support. We remain committed to investing in the development of all our team members thereby helping each person reach their true potential. I am excited about the potential of our expanded operations in Montego Bay and look forward to welcoming some of the top companies in the world to our new home, it is remarkable." said Etech's President & CEO, Matt Rocco.

The new contact center opening in Cazoumar follows Etech's recent expansion of its US facilities in San Antonio in the fourth quarter of 2021. Etech added more than 400 employees to the San Antonio site to cater to the increased client needs.

Kaylene Eckels, Chief Operations Officer of Etech, remarked "People make the difference. With over 20 years of experience providing contact center, quality monitoring, business insights, and technology solutions, Etech continues to innovate and grow because of our talented team and amazing customers. Our vision is to make a remarkable difference for each other, our customers and within our communities. Our Etech teams are Trusted Advisors equipped and empowered to deliver remarkable results. Montego Bay is a vibrant community, and we are thrilled to expand operations here and create new opportunities for growth.

#contactcenterworld, @etechGS

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Etech Global Services:
Company LogoEtech Global Services is a provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.
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Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Thursday, October 27, 2022

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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