News : Etherios Achieves Salesforce Fullforce Master Program Certification
July 28, 2014 -- Etherios, a division of Digi International and a Platinum Cloud Alliance Partner of salesforce.com, announced it is an inaugural member of the Salesforce Fullforce Masters Program which recognises partners with proven expertise delivering industry and cloud-specific services and solutions for customers.
Etherios was selected to join this program based on its proven expertise with Salesforce1 Service Cloud and history of delivering success to its Salesforce customers coupled with its differentiated and comprehensive Internet of Things (IoT) solution offering. This combined offering enables organisations of all sizes to realise tangible business value by connecting their products, people and processes with the Salesforce1 Platform. The Fullforce Master Program recognises partners who have demonstrated the strongest capabilities so as to jointly provide customers with unparalleled success.
Using the Internet of Things to Deliver Effortless Customer Service with Service Cloud?Today’s customers are social, mobile and connected. The result is an opportunity to engage customers 24/7 in a personalised way on every channel and on every device. And in today’s world, customers expect every service experience with a company to be one thing: effortless.
Enter the Internet of Things (IoT), a connected world, where companies are connecting their products with the people, processes and technology within their organisations. It’s about proactively identifying issues, resolving issues remotely when possible, and optimising field service technician deployments. By turning device and machine data into actionable intelligence in the Service Cloud you are able to deliver effortless service for customers.
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, July 29, 2014