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News : Etisalat Egypt Signs Agreement with Ericsson
July 18, 2014 -- Turkish Economy Bank (TEB) has deployed NCR Interactive Teller video technology in the lobby of one of its Istanbul branches, enabling customers to talk to off-site employees.
The system is designed to help cut operating costs by enabling tellers to simultaneously service multiple branches, while still connecting them with their customers face-to-face.
Yalcin Orhon, director, financial services, NCR Turkey, says: "Through longer teller-service hours and deeper interactions, Interactive Teller can help financial institutions efficiently provide improved services and a better experience to their customers - without losing that human touch."
Earlier this year Nationwide rolled out in-branch video links that let customers talk to off-site mortgage consultants at around 60 branches. The group's chief executive, Graham Beale, told Finextra that the technology was breathing new life into remote branches.
However, it has also proved controversial. Last year a Bank of America employee started an online petition asking the bank to stop the roll-out of video teller ATMs, saying the machines will replace well-paid branch staff with lower-wage call centre operatives.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
More Editorial From Türk Ekonomi Bankası (TEB)
About Türk Ekonomi Bankası (TEB):
Türk Ekonomi Bankası (TEB), the prestigious and privileged financial institution in the Turkish banking sector, started its banking activities in 1927. With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investment, leasing, factoring and portfolio management. After its public offering in February 2000, TEB became the partner of BNP Paribas, one of the world’s top 10 banks and the largest bank in Euro zone that operates in 85 countries, in February 2005. TEB, with its partnership of BNP Paribas, expanded its expertise in corporate, commercial and private banking to retail banking, small business banking and SME banking. As of February 2011, TEB and Fortis Bank A.Ş. completed their legal merger under TEB brand.
Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuos technology leadership.
Published: Monday, July 21, 2014