News : Etisalat's Smartworld Offers Cloud Customer Care Services
Dubai, UAE, May 18, 2015 -- The Smartworld joint venture by Etisalat and Dubai World Central has selected Altitude Software to launch Cloud Customer Engagement Solutions in the UAE. These enable companies toto focus on customer service, while reducing costs and optimising resources.
One key contract won by Smartworld is with Focus Point, a UAE-owned contact centre outsourcing services provider, with a specialization in live telephone interviewing and feedback management services.
Posted by Veronica Silva Cusi, news correspondent
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Etisalat is a UAE-based telecommunications services provider, currently operating in 17 countries across Asia, the Middle East and Africa.
About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Friday, May 22, 2015