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News : European Benchmark Shows Contact Center Employment Growth in 2014
Lisbon, Portugal October 22, 2015 --In 2014 there were over 35,500 centers, with an average 81 positions, employing 3.8 million people in 30 countries. These are some indicators provided by the European Contact Center Benchmark 2014.
The Benchmark is a study of the contact center market in Europe, sponsored by Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences. The report, now on its third edition, estimates a little over 2.8 million contact center seats in Europe in 2014, with 19.3 % in outsourced activities, while 75% of contact center activity remains dedicated to inbound and 75.3% of the business is focused in business-to-consumer activities.
The 2014 European Contact Center Benchmark study is a joint venture between consultancies Areia Consultoria and Call Communications, and is endorsed by the European Confederation of Contact Center Organizations (ECCO).
The Executive Summary with key indicators is now available on our website here. Free, courtesy of Altitude Software.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Friday, October 23, 2015