News : Eurostar Named Among Top Travel Brands for Customer Experience
London, UK, Sept 22, 2016 -- Eurostar, the high-speed rail operator linking the UK and mainland Europe, has jumped 142 places in KPMG Nunwood’s annual customer experience survey.
The survey of 10,000 consumer shows that brands in the travel and hotel sector saw some of the biggest improvement with respect to customer experience this year. Eurostar is among this year’s biggest movers, placed at 24 and one of only a handful of travel brands in the top 25.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
The biggest investment for Eurostar has been in a new fleet of trains, which came into service at the end of last year. Eurostar has also extended the opening hours of its customer contact centre and introduced a ‘connected concierge’ social media team that operates 24 hours a day.
Chief customer officer Marc Noaro comments: "At Eurostar the customer is at the centre of everything we do, and we are committed to providing the best possible customer experience at every stage of the journey. Personalisation is increasingly important for us - we want customers to remember us being a highlight of their trip, not just a means to get there."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Increase Spending Where It's Visible
About Eurostar (UK) Limited:
EUROSTAR Group, headquartered in Dubai, has over the last three decades firmly established itself as a pioneer and market leader in smart devices and value added products across the MEA region.With a reputation for excellence and strong adherence to world class standards, the Group hasdiversified and has grown dramatically through the strategy of tapping into new territories and expanding itsportfolio of products and services.
Published: Monday, September 26, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...