Burlington, MA, USA, Aug 17, 2020 -- Everbridge, Inc. (NASDAQ: EVBG), a global provider in Critical Event Management (CEM), announced the company received the Best Customer Experience Award from The Help Desk Institute (HDI), part of HDI’s annual Service and Support Awards presented last week at SupportWorld Live: A Digital Experience.
HDI showcased individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards. Everbridge received The Best Customer Experience Award in recognition of an organization that ‘best leverages its people, processes, and technology to drive customer satisfaction and loyalty for the brand.’ This award also honors ‘organizations that set high standards for customer interactions and instill that culture in their employees.’
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"Customer focus is at the heart of everything we do," said Riz Karim, Head of Global Services & Support, at Everbridge. "Our Customer Support team helps businesses, governments and healthcare organizations around the world during some of the most difficult times and challenging situations. Whether responding to the ongoing COVID-19 pandemic, an approaching hurricane, supply chain disruption or cyberattack, our customers depend on the automation and scale of the Everbridge platform to keep their people safe and businesses running. We are proud of our platform’s 100% uptime and response during the most critical event of our generation – the ongoing coronavirus pandemic."
HDI evaluated Everbridge on the following criteria:
Providing a thoughtful and strategic philosophy around customer experience management
Evidence of a strategic methodology for measuring and communicating customer satisfaction to employees, management, and other key stakeholders
Evidence of the effective integration of the customer experience initiative with the support organization's coaching, analyst training, and ongoing development
Evidence of a strategic approach to managing dissatisfied customers
Before-and-after evidence of the impact of the support organization's customer experience initiative on the customer experience
Posted by Veronica Silva Cusi, news correspondent
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running. Everbridge is based in Boston and Los Angeles with additional offices in Lansing, San Francisco, Abu Dhabi, Beijing, Bangalore, Kolkata, London, Munich, New York, Oslo, Singapore, Stockholm and Tilburg.
About Help Desk Institute (HDI):
HDI is a world membership association for service and support professionals and is a certification body for the industry. Founded in 1989, HDI promotes the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs.
Published: Wednesday, August 19, 2020
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