#contactcenterworld, @Teleperformance, @everestgroup

Paris, France, Sept, 2018 -- Teleperformance (Paris:TEP), a provider in omnichannel customer experience management, announced the company was recognized as a Leader and a Star Performer in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2018. Teleperformance is the only service provider with substantial scale across all geographies and industry verticals and this marks the sixth consecutive year Teleperformance has been recognized as a global Leader by Everest Group.

Everest Group classifies 35+ CCO service providers on the Everest Group PEAK Matrix into three categories of Leaders, Major Contenders and Aspirants. The PEAK Matrix is a framework that provides an objective, data-driven and comparative assessment of CCO service providers based on their absolute market success and delivery capability. It delivers insights on the changing market dynamics, service provider delivery capabilities, and Everest Group’s remarks on service providers’ key strengths and areas of improvement. Teleperformance emerged as a strong global Leader for keeping its vision and strategy in line with both evolving market demand and buyer requirements and as a Star Performer based on year-on-year positive movement on the PEAK Matrix.

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"Teleperformance has experienced strong growth across verticals including travel and hospitality and technology, further diversifying its industry portfolio and omnichannel service offerings and making the company a CCO Star Performer," said Skand Bhargava, Practice Director, Everest Group. "The company has realigned itself with the evolving buyer demands by investing in consulting, customer journey mapping, and design-thinking competencies to prepare for the increasing demand for end-to-end CX transformation from buyers."

Daniel Julien, Chairman and Group CEO, Teleperformance Group, added: "Each interaction matters, so receiving this recognition as a clear global industry Leader and Star Performer from such a well-respected analyst firm is a great independent testimonial for our team. Customer interaction expectations are constantly changing and, as this comprehensive assessment concludes, we are exceptionally well-positioned globally to serve as the personal link between brands and their customers."

#contactcenterworld, @Teleperformance, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com