New York, NY, USA, July 26, 2017 -- Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation for clients, announced that Everest Group has named Genpact as a "Leader" and "Star Performer" in its 2017 Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix™ Assessment. In North America specifically, Everest Group positioned Genpact as the market leader for Analytics Services market share.
The report evaluates 18 providers of global analytics BPS on their market success and delivery capabilities. Everest Group cites Genpact as a dominant leader in the space for its broadened scope of advanced analytics solutions; strategic acquisitions such as Endeavour Technologies and PNMsoft; and digital capabilities in machine learning, cognitive computing, and Internet of Things.
"Genpact has successfully used its existing accounts to grow its analytics business, putting to good use its expertise and experience in those industry verticals, and rising to become a Leader and a Star Performer," said Anupam Jain, practice director, Everest Group. Its investments and partnerships, including those with academia, will allow Genpact to meet future client demands and stay competitive in the rapidly evolving analytics market."
Everest Group recognized Genpact’s analytics capabilities, flexibility, and customer responsiveness to improve business operations. Genpact helps enterprises harness data to transform operations to make smarter decisions and meet business goals.
"Our digitally-enabled analytics capabilities are pivotal in our ability to improve business operations and drive transformational value for our clients across industries," said Rohit Tandon, senior vice president and business leader, Analytics and Research, Genpact. "Through our distinctive Data-to-Insight-to-Action approach, we help enterprises become more competitive. During 2016 alone, Genpact’s analytics interventions generated over $2 billion in annual impact for clients in support of their growth initiatives."
#contactcenterworld, @genpact, @everestgroup
Posted by Veronica Silva Cusi, news correspondent
Genpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Monday, July 31, 2017
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