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News : Everest Group Names Genpact a Leader and Star Performer in Supply Chain Management

#contactcenterworld, @genpact, @everestgroup

New York, NY, USA, May, 2018 -- Everest Group, a consulting and research firm, has named Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, as a leader and star performer in supply chain management.

Everest Group’s 2018 Supply Chain Management Service Provider Landscape with PEAK Matrix™ Assessment evaluates 11 service providers, and ranks Genpact as one of only two leaders and star performers. The report highlights Genpact’s strong domain expertise, focus on innovation, and advanced technology offerings as key strengths. Everest Group cites Genpact’s investments in building next-generation solutions in artificial intelligence (AI), machine learning, cognitive computing, cloud, and analytics, both via enhancements to its AI-based Genpact Cora platform, and through acquisitions and strategic partnerships.

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"Genpact helps its clients achieve significant transformative results from their supply chain management operations to enable growth," said Katrina Menzigian, vice president, Everest Group. "We see Genpact as having key strengths in domain expertise and innovation. Further, Genpact’s clients feel they benefit from a portfolio of strong technology offerings and a proactive client engagement model."

 

"With increasingly more complex supply chains, visibility, agility, and responsiveness are critical for companies to compete," said Shantanu Ghosh, business leader, CFO and Transformation Services, Genpact. "Everest Group’s ranking underscores our co-innovation with clients to transform their operations and enable growth. Our investments in domain, advanced analytics, digital technology, and design thinking – as well as our global centers of excellence in planning, order management, master data management, and other areas – have delivered hundreds of millions of dollars of business impact."

#contactcenterworld, @genpact, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: Genpact


About Genpact:
Company LogoGenpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
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About Everest Group:
Company LogoEverest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Thursday, May 17, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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