News : Everest Group Names HCL as a Leader for IT Outsourcing
#contactcenterworld, @hcltech, @everestgroup
Noida, India, Sept 30, 2016 -- HCL Technologies (HCL), a global IT services company, has been recognized for its leadership and integrated services value proposition for the global capital markets by Everest Group. In the report titled "IT Outsourcing in Global Capital Markets – PEAK MatrixTM Assessment 2016", HCL has been named among the Leaders, the providers that display leadership in delivery capabilities as well as market success.
The Everest Group report assessed the capabilities of 27 Applications Outsourcing service providers for their capabilities specific to the global capital markets sector. These providers were mapped on the Everest Group Performance, Experience, Ability, Knowledge (PEAK) MatrixTM – a composite index of a range of distinct metrics related to each provider’s capability and market success.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Beyond a relentless push on cost containment, capital markets firms are adopting disruptive business models, mutualizing costs through shared utilities, and investing in digital technologies to stay ahead of competition," said Jimit Arora, Partner, Everest Group. "Ability to offer an end-to-end IT services value proposition for capital markets firms with committed upfront cost savings, strong domain expertise, flexible engagement models, and investments in innovative delivery technologies helped HCL Technologies enhance its position as a Leader on the 2016 Everest Group Capital Markets AO PEAK Matrix."
"This recognition underscores HCL’s leadership and distinct positioning in serving the business needs and transformation requirements of large global capital market businesses" said Rahul Singh, President Global Head – Financial Services, HCL Technologies. "HCL has been successful in strengthening relationship with existing clients as well winning new clients by leveraging integrated services value proposition which focuses on digital, co–innovation and comprehensive capabilities for investment banking and asset management. Clients specifically praise HCL’s domain expertise and the ability to leverage unique engineering capabilities to provide solutions for complex requirements."
#contactcenterworld, @hcltech, @everestgroup
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Make It Easier To Complain
More Editorial From HCL
HCL Enterprise is a 32-year-old Global Technology and IT enterprise, with operations spanning 23 countries. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage startups. Its range of offerings spans Product Engineering, Custom & Package Applications, Business Process Outsourcing, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. HCL Enterprise comprises two companies listed in India, namely HCL Infosystems and HCL Technologies. HCL Infosystems deals with hardware, system integration, network and ICT distribution, solely for the Indian market. HCL Technologies on the other hand, focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 23 countries to deliver solutions across select verticals.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Tuesday, October 4, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...