#contactcenterworld, @everestgroup
Denver, CO, USA, Jan 12, 2023 - Sagility LLC, a strategic partner for healthcare payers and providers, announced that it has been recognized as a Major Contender in Everest Group’s Healthcare Customer Experience Management (CXM) Services in North America PEAK Matrix(R) Assessment 2022.
The PEAK Matrix is a framework that assesses the overall vision, capability, and market impact of service providers. The Healthcare CXM Services PEAK Matrix Assessment 2022 analyzed 19 healthcare business process service providers to deliver a comprehensive picture of their service focus, key Intellectual Property (IP) / solutions, domain investments, and buyer feedback.
"Being acknowledged in this year's Healthcare CXM PEAK Matrix is a testament to Sagility’s innovation, technology and transformation-driven business process management services," said Ramesh Gopalan, Group CEO of Sagility. "It's an honor to have Everest Group recognize our domain expertise and strategy for transformative healthcare CX services."
Sagility was recognized as a Major Contender due to its vision and strategy, technology and innovation, and overall value delivered. Everest Group also noted Sagility’s strong member and provider services capabilities, omnichannel solutions such as AI chat and voice bots, and ability to cater to health plans of all sizes.
"With the increasing focus of healthcare enterprises on member and patient experience, driven largely by its impact on reimbursement payments by government programs in the US, the CXM market in the healthcare domain has shown steady growth in the post-pandemic phase," said Manu Aggarwal, Partner, Everest Group. "While the past and current contracts largely include contact center staff augmentation, enterprises look for more strategic and transformative long-term CXM services and solutions to support the increasing enrollment, the need for a better-quality experience, and to address the attrition-based workforce shortages."
#contactcenterworld, @everestgroup
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Sagility:
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical operations, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Colorado-based Sagility has more than 25,000 employees across 5 countries and revenues of $500 million.
About Everest Group:
Everest Group is a research firm that applies research to people’s day-to-day business problems. Established in 1991, the firm helps business providers navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Everest Group's deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Its problem-solving, forward-looking approach is designed around their clients' journeys, so they make better business decisions.
Published: Friday, January 13, 2023
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