Greenwood Village, CO, USA, July, 2017 -- STARTEK [NYSE: SRT], a provider in business process outsourcing services, announces being named a Major Contender in Everest Group’s 2017 Contact Center Outsourcing Peak Matrix™ Assessment. PEAK Matrix assessments provide comparative assessments of providers, locations, products and solutions within various market segments. The key objective of this research was to evaluate and map CCO service providers’ capabilities to provide strategic decision support for service providers and buyers.
"STARTEK has shown solid capabilities across people, process and technology to support clients in their evolving customer experience journeys. The US market continues to offer growth opportunities for players like STARTEK that have dedicated focus to key verticals and client segments," stated Katrina Menzigian, vice president, Customer Experience Service (CXS) research.
"Through the STARTEK Advantage System, we specialize in creating unique and memorable experiences at the point of engagement between brands and customers," said Chief Executive Officer, Chad Carlson. "As STARTEK celebrates its 30th year of operations, we’re in a unique position to focus on dialogue integration across all channels so that clients’ brands thrive."
#contactcenterworld, @startekcareers, @everestgroup
Posted by Veronica Silva Cusi, news correspondent
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Friday, July 14, 2017
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