News : Everest Group Names Teleperformance a Global Leader in Outsourcing
Feb 13, 2014 -- Teleperformance (Paris:RCF) , a global provider in outsourced multichannel customer experience management, announces that the company has been selected as a leader in Contact Center Outsourcing (CCO) delivery capability by Everest Group, a global consulting and research firm. The delivery capability assessment by the firm measured the scale, scope, technology, and delivery footprint Teleperformance provides in comparison to other CCO providers.
Everest Group's Research Institute published the results of its market report "CCO Service Provider Landscape with Peak Matrix Assessment 2013" that analyzed the relative success and overall capability of 20+ CCO service providers varying across geographies and industries. The providers were classified on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix and divided into three categories of Leaders, Major Contenders and Emerging Players.
"Teleperformance has strategically positioned its business to assume a leadership role from multiple perspectives, including a large coverage of countries around the world and strong presence in all key vertical industries. It's my sense that Teleperformance will continue to build on this platform in order to serve as a compelling business partner for its clients", stated Katrina Menzigian, Vice President, Research, Everest Group
"This comprehensive and completely independent study by Everest Group highlights the efforts we have made to ensure we have the scale, scope and technological capability to give our people everything they need to deliver an outstanding customer experience," said Paulo César Salles Vasques, Worldwide Chief Executive Officer of Teleperformance Group. "As the global leader in the industry, I believe we need to continuously set the highest standards for both ourselves and the other industry providers. We are proud and excited to have received this designation as it reflects well on our management of our business, our continued industry leadership and on the success of our people."
Posted by Veronica Silva Cusi, news correspondent
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Wednesday, February 19, 2014