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News : everis and Infobip Partner to Offer Omnichannel Customer Experience

#contactcenterworld, @infobip

Madrid, Spain, April 11, 2019 -- everis, an IT consultancy company, and Infobip, global cloud communications company for businesses, and a provider in omnichannel engagement, announced a partnership that will combine the power of Infobip's global messaging infrastructure with everis' expertise creating the customer experience between brands and their customers.

Through this partnership everis will offer Virtual Agents through Infobip's wide product portfolio providing omnichannel communications capabilities for its clients including chat apps such as Viber, Facebook Messenger, WhatsApp, and SMS, Email, Push, RCS and more.

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"The partnership between Infobip and everis creates an innovative platform (SaaS / OnPremises) that allows brands connect with customers through multiple channels," said Guillermo Martínez, everis Technology partner. "Infobip's platform expands our value offer for our clients."

"Collaborating with everis gives us access to a wider client base extending our industry reach. We are thrilled to power everis solutions with a wider range of communication channels enhancing customer experience for brands globally," said Silvio Kutic, CEO of Infobip.

#contactcenterworld, @infobip

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.infobip.com

About Infobip:
Infobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip's technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach mobile devices in 190+ countries connected to over 800 telecom networks.

About everis:
everis is a company that is part of the NTT DATA group, offering business solutions and strategy, the development and maintenance of technological applications and outsourcing services. The company, which operates across the banking, insurance, industry, utilities, telecommunications, public administration and health sectors, currently has more than 21,000 professionals located in offices, and high-performance centers, across 17 countries.

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More Editorial From Infobip

Published: Friday, April 12, 2019

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