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News : everis and Infobip Partner to Offer Omnichannel Customer Experience

#contactcenterworld, @infobip

Madrid, Spain, April 11, 2019 -- everis, an IT consultancy company, and Infobip, global cloud communications company for businesses, and a provider in omnichannel engagement, announced a partnership that will combine the power of Infobip's global messaging infrastructure with everis' expertise creating the customer experience between brands and their customers.

Through this partnership everis will offer Virtual Agents through Infobip's wide product portfolio providing omnichannel communications capabilities for its clients including chat apps such as Viber, Facebook Messenger, WhatsApp, and SMS, Email, Push, RCS and more.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"The partnership between Infobip and everis creates an innovative platform (SaaS / OnPremises) that allows brands connect with customers through multiple channels," said Guillermo Martínez, everis Technology partner. "Infobip's platform expands our value offer for our clients."

"Collaborating with everis gives us access to a wider client base extending our industry reach. We are thrilled to power everis solutions with a wider range of communication channels enhancing customer experience for brands globally," said Silvio Kutic, CEO of Infobip.

#contactcenterworld, @infobip

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.infobip.com


About Infobip:
Company LogoInfobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip's technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach mobile devices in 190+ countries connected to over 800 telecom networks.
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About everis:
Company Logoeveris is a company that is part of the NTT DATA group, offering business solutions and strategy, the development and maintenance of technological applications and outsourcing services. The company, which operates across the banking, insurance, industry, utilities, telecommunications, public administration and health sectors, currently has more than 21,000 professionals located in offices, and high-performance centers, across 17 countries.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Friday, April 12, 2019

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2022 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

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