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News : everis and Uniken Sign an Agreement to Transform Digital Identity in Contact Center

#contactcenterworld, @Uniken_Inc

Madrid, Spain, Oct, 2019 -- The multinational business consultancy everis and Uniken, a security and I&AM company, have signed a global agreement to provide Uniken services to Everis clients.

The REL-ID solution from Uniken enables clients to authenticate themselves when calling the Contact Center, by utilizing authentication methods normally reserved for digital channels. The technology eliminates PII based questions and allows both parties to mutually confirm the client's identity without friction. 

For the financial sector, the REL-ID solution from Uniken is compliant with the PSD2 Strong Customer Authentication (SCA) regulations for secure multi-factor authentication, endpoint threat detection including malware detection, encrypted secure communications to the mobile application, and digitally signing of transaction details and client response to support non-repudiation.

As well as helping banks meet the forthcoming PDS2 SCA requirements, everis and Uniken will work together to demonstrate how the REL-ID platform can be applied to other sectors to make connecting with customers safer and more engaging, irrespective of the channel used. Improving the security posture of the mobile application enables the deployment of new capabilities and positions the secure mobile application as the centerpiece of the organization's broader security architecture. 

Gustavo Garcia Olmo, Director in everis – "The Contact Center channel is a key focus in many organizations as there exists a large opportunity for improvement in both efficiency and customer satisfaction. In everis we are helping companies to achieve their business goals including cognitive technologies to make the most of Virtual Agents in combination with Human Agents and providing secure and frictionless solutions to make clients feel safe in a trusted environment, increasing satisfaction, and driving sales."

According to Bimal Gandhi, CEO of Uniken, "While mobile has become the de facto channel of choice for the consumer, banks still need to deliver on every channel. Financial institutions must deliver security that meets the rigid regulatory standards, yet also meets the consumer expectation for simplicity, consistency and zero friction on mobile, web, call center, chat, and digital assistant interactions. I'm very proud that everis has recognized how REL-ID delivers unmatched security and enhanced experience in one SDK."

#contactcenterworld, @Uniken_Inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About everis:
Company Logoeveris is a company that is part of the NTT DATA group, offering business solutions and strategy, the development and maintenance of technological applications and outsourcing services. The company, which operates across the banking, insurance, industry, utilities, telecommunications, public administration and health sectors, currently has more than 21,000 professionals located in offices, and high-performance centers, across 17 countries.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Security Procedures

Read today's tip or listen to it on podcast.

Published: Thursday, October 24, 2019

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2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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