#contactcenterworld, @EvolveIP, @monetsoftware

Wayne, PA, USA, May, 2017 -- Evolve IP, The Cloud Services Company™, announced a partnership with Monet Software and the release of a unified, cloud-based Contact Center and Workforce Management (WFM) platform, combining Monet's WFO Live service and Evolve IP's multi-channel contact center solution.

The unified platform integrates Evolve IP's contact center features including: business analytics, dashboards, advanced routing, queue callback, and IVR with Monet's cloud-based WFM solution which empowers contact center managers to build accurate forecasts and optimal schedules, with reporting tools to ensure agents are adhering to assigned hours.



"The integrated workforce management solution from Evolve IP and Monet Software delivers proven results. Advanced analytics enable us to provide greater customer experiences while minimizing costs through right-sized and skill-based staffing levels," said HOP Energy's SVP of Operations Stephen Loizeaux. "Since deploying the platform, we've experienced improved service metrics, increased productivity, reduced costs and better-aligned staffing hours. I recommend the platform for any call center manager interested in improving metrics across the board."

"This strategic partnership with Evolve IP addresses the demands from mid-level and enterprise contact center customers," said Monet Software's Vice President of Sales Nino Pozgaj. "By integrating Monet Software's industry-leading Workforce Management product with Evolve IP's award-winning contact center and IVR solutions, call centers can now optimize all aspects of their workforce for improved outcomes across all area of the business."

"Optimizing personnel resources has never been more critical. Contact centers are challenged with workforce management issues to meet service level agreements while also controlling costs," said Rich Fox, Vice President, Contact Center Solutions. "Evolve IP and Monet meet this challenge head-on, with a strategic cloud-based solution that significantly increases productivity and provides deep analytics that drive insight-based business decisions."

#contactcenterworld, @EvolveIP, @monetsoftware

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prnewswire.com