#contactcenterworld, @EvolveIP, @Microsoft
King of Prussia, PA, USA, Feb. 4, 2021 -- Evolve IP(R), an international service provider of Work Anywhere™ solutions, announced that its Microsoft Teams direct routing solution, which natively integrates Cisco enterprise voice services, now delivers CRM solutions directly to a user's Teams instance on any device. The solution, developed in partnership with Tenfold, a computer telephony integration (CTI) company, ensures business users can work from anywhere, driving efficiency, mobility, and productivity gains for the enterprise.
The Evolve IP and Tenfold solution improves communications and improves the customer experience by delivering key client and prospect data to users inside the native Teams application; speeding calls and providing critical information needed to build relationships.
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"Microsoft Teams is the dominant collaboration tool used in midmarket and enterprise businesses and Evolve IP continues to innovate for our customers with the features end users want and need to do their jobs productively and securely. From business messaging (SMS / texting), to AI speech analytics, to CRM integrations, we continue to provide real value to enterprise businesses," said Scott Kinka, Chief Innovation Officer at Evolve IP. "Tenfold has been an incredible partner for Evolve IP and our combined efforts integrating Teams, Cisco VoIP, and the world's leading CRM tools will provide great value for our clients."
"We're excited about the partnership with Evolve IP and our combined ability to improve the remote work experience while also driving improved business results. This unique solution addresses a critical need in company communications, delivering a unified and integrated customer experience across the core technologies that drive and support revenue," said Dan Sincavage, COO at Tenfold. "As an Evolve IP customer using Teams, Cisco VoIP, and CRM, Tenfold has seen first-hand the benefits this integrated experience brings to our own operations and we look forward to delivering those same benefits to joint clients."
Veronica Silva Cusi, news correspondent
About Evolve IP:
Evolve IP is a leading cloud-based technology provider that offers businesses a better way to buy and manage their applications, infrastructure, and security solutions. We help organizations outsource technologies that are not within the budget, skills, or focus of their IT resources. Evolve IP customers upgrade their legacy environment without capital expense, accomplish more with enhanced features, increase stability and control with an award winning portal and reduce their carbon footprint, which allows them to focus on their core business and reduce costs.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Friday, February 5, 2021
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