Wayne, PA, USA, Aug. 5, 2020 -- Evolve IP, a provider of Work Anywhere™ solutions; announced that it has integrated the omnichannel Evolve Contact Suite with Microsoft Teams and the company's virtual Workspaces solution. The combination allows agents to be fully immersed in all parts of the business while supporting clients and prospects anywhere on the devices of their choice. Leveraging a Web-based identity and access management portal, agents and managers can take advantage of the productivity benefits of Microsoft Teams, access all of the business's applications, including legacy on-premises applications, while delivering customer experience with Evolve IP's omnichannel contact center software.
The COVID-19 pandemic has wreaked havoc on contact centers forcing businesses to quickly spin up patchwork, work-from-home solutions or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward work anywhere users, IT and contact center leaders are looking at better ways to connect agents not only to the contact center solution, but to the critical applications they need to do their jobs.
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"When agents and their managers were forced to move home, businesses struggled to deliver all of the functionality required for them to be successful," said Scott Kinka, Chief Technology Officer of Evolve IP. "Some CCaaS solutions provide a remote way for agents to join the omnichannel contact center, but they fall short in securely delivering the rest of the applications agents need to be successful. IT is still burdened with shipping computers and managing VPNs."
Kinka continued, "No one in the contact center market, besides Evolve IP, can provide a complete solution for agents and managers that delivers award-winning omnichannel features, secure access to SaaS and legacy applications, and integration with the rest of the business via Microsoft Teams; all from a web browser on nearly any device."
Posted by Veronica Silva Cusi, news correspondent
About Evolve IP:
Evolve IP is a leading cloud-based technology provider that offers businesses a better way to buy and manage their applications, infrastructure, and security solutions. We help organizations outsource technologies that are not within the budget, skills, or focus of their IT resources. Evolve IP customers upgrade their legacy environment without capital expense, accomplish more with enhanced features, increase stability and control with an award winning portal and reduce their carbon footprint, which allows them to focus on their core business and reduce costs.
Published: Friday, August 7, 2020
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