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News : Evolve IP Delivers Omnichannel Contact Center Integrated with Microsoft Teams and Virtual Workspaces

#contactcenterworld, @EvolveIP

Wayne, PA, USA, Aug. 5, 2020 -- Evolve IP, a provider of Work Anywhere™ solutions; announced that it has integrated the omnichannel Evolve Contact Suite with Microsoft Teams and the company's virtual Workspaces solution. The combination allows agents to be fully immersed in all parts of the business while supporting clients and prospects anywhere on the devices of their choice. Leveraging a Web-based identity and access management portal, agents and managers can take advantage of the productivity benefits of Microsoft Teams, access all of the business's applications, including legacy on-premises applications, while delivering customer experience with Evolve IP's omnichannel contact center software.

The COVID-19 pandemic has wreaked havoc on contact centers forcing businesses to quickly spin up patchwork, work-from-home solutions or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change toward work anywhere users, IT and contact center leaders are looking at better ways to connect agents not only to the contact center solution, but to the critical applications they need to do their jobs.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

"When agents and their managers were forced to move home, businesses struggled to deliver all of the functionality required for them to be successful," said Scott Kinka, Chief Technology Officer of Evolve IP. "Some CCaaS solutions provide a remote way for agents to join the omnichannel contact center, but they fall short in securely delivering the rest of the applications agents need to be successful. IT is still burdened with shipping computers and managing VPNs."

Kinka continued, "No one in the contact center market, besides Evolve IP, can provide a complete solution for agents and managers that delivers award-winning omnichannel features, secure access to SaaS and legacy applications, and integration with the rest of the business via Microsoft Teams; all from a web browser on nearly any device."

#contactcenterworld, @EvolveIP

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Evolve IP:
Company LogoEvolve IP is a leading cloud-based technology provider that offers businesses a better way to buy and manage their applications, infrastructure, and security solutions. We help organizations outsource technologies that are not within the budget, skills, or focus of their IT resources. Evolve IP customers upgrade their legacy environment without capital expense, accomplish more with enhanced features, increase stability and control with an award winning portal and reduce their carbon footprint, which allows them to focus on their core business and reduce costs.
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Today's Tip of the Day - Do You Really Look After Your Best Customers?

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
 

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