News : Evolve IP Deploys Cloud Communications for MatchBoxFoodGroup
Wayne, PA, USA, July 25, 2016 -- Evolve IP, The Cloud Services Company™, announced that MatchBoxFoodGroup (MBFG), a restaurant group with three brands and 15 current locations, has overhauled its legacy PBX with Evolve IP’s cloud IP communications services. More than two dozen associates at MBFG corporate offices, as well as employees at their rapidly growing restaurants, now have access to a cloud communications platform that delivers unified communications features, business continuity and a model for implementing IT infrastructure that ensures deployment success for future restaurants.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
By outfitting its corporate office and recently built restaurant locations with state-of-the art IP cloud communications, MBFG associates can quickly answer customer calls, transfer calls to different restaurant locations with ease and reach operational groups, such as catering and sales, in the field via their mobile devices.
Brian Anderson, director of business intelligence and IT, MatchBoxFoodGroup explained, "Evolve IP’s cloud-hosted IP communication service, which plugged in seamlessly into the infrastructure built into our new corporate office space and all new restaurants, delivered far more advanced features than our legacy PBX system. From conference call functionality, to one-touch transfers and voicemail to email messaging, Evolve IP is making it easy for customers to do business with us."
"In the restaurant industry, IT teams and management need to carefully consider how technology deployments can improve guest services," said Scott Kinka, Chief Technology and Product Officer and Founding Partner of Evolve IP. "We’re pleased that our advanced cloud-based communications systems are helping MatchBoxFoodGroup deliver on their promise to give customers an exceptional experience."
Posted by Veronica Silva Cusi, news correspondent
Source: Evolve IP
Today's Tip of the Day - Assisted Transfers
More Editorial From Evolve IP
About Evolve IP:
Evolve IP is a leading cloud-based technology provider that offers businesses a better way to buy and manage their applications, infrastructure, and security solutions. We help organizations outsource technologies that are not within the budget, skills, or focus of their IT resources. Evolve IP customers upgrade their legacy environment without capital expense, accomplish more with enhanced features, increase stability and control with an award winning portal and reduce their carbon footprint, which allows them to focus on their core business and reduce costs.
Published: Wednesday, July 27, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to custom...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...