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News : Evolve IP Recognized in 2021 Gartner Market Guide for Desktop as a Service

#contactcenterworld, @EvolveIP, @Gartner_inc

King of Prussia, PA, USA, July 22, 2021 -- Evolve IP(R), an international service provider of Work Anywhere™ solutions, announced that it has been included in the 2021 Gartner Market Guide for Desktop as a Service (DaaS). This recognition marks Evolve IP's third consecutive appearance in the Market Guide. The Market Guide, which recognized 14 DaaS providers around the world, provides deeper insights into the current state and future direction of the DaaS market.

According to Gartner, "The rapid increase in remote and hybrid work, as well as the need for business continuity, has made desktop as a service a major priority for organizations." The Guide also states that "Desktop as a Service market revenue grew by 98% in 2020 compared to 2019, and it is forecast to grow by 68% in 2021 as I&O leaders enable use cases including secure home working." Gartner also finds, "the market attention has increasingly focused on Microsoft Azure-hosted DaaS solutions due to proximity with Microsoft 365 data and license requirements."

Evolve IP provides enterprises with a virtual desktop, including Microsoft Azure-hosted DaaS, that is optimized to align with individual user requirements. Deployed on Evolve IP's private cloud or Azure public cloud, and bundled with performance monitoring, patching, disaster recovery, and expert image optimization, Evolve IP's DaaS solution takes the complexity and guesswork out of deploying DaaS for businesses of all sizes.

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"The 2021 Gartner Market Guide for Desktop as a Service notes the rise in DaaS usage along with increasing focus on Microsoft Azure-hosted DaaS solutions," said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka. "We feel, this is a direct validation of our market strategy and is in line with the increase in adoption of our DaaS solution."

In addition to a robust DaaS solution, companies are also looking for a singular, integrated way to provide advanced collaboration, telephony, and contact center features to their remote workforce. "Evolve IP not only understands how to make DaaS work for businesses but as a Microsoft and Cisco Collaboration partner, we are uniquely positioned to help businesses integrate Real-Time Audio and Video into their DaaS environments. Additionally, our ability to deliver native Microsoft Teams integration and enterprise-grade PBX features enables employees to increase productivity and work anywhere," said Scott Kinka.

#contactcenterworld, @EvolveIP, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Evolve IP:
Company LogoEvolve IP is a leading cloud-based technology provider that offers businesses a better way to buy and manage their applications, infrastructure, and security solutions. We help organizations outsource technologies that are not within the budget, skills, or focus of their IT resources. Evolve IP customers upgrade their legacy environment without capital expense, accomplish more with enhanced features, increase stability and control with an award winning portal and reduce their carbon footprint, which allows them to focus on their core business and reduce costs.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Company RSS Feed   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, July 26, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

4.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

5.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

6.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

7.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

8.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

9.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
 

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