#contactcenterworld, @EvolveIP, @Frost_Sullivan
Wayne, PA, USA, March 18, 2021 -- Evolve IP(R), a provider of Work Anywhere™ solutions, announced that its Microsoft Teams integrated omnichannel contact center, a Work Anywhere platform, was highlighted in Frost & Sullivan's Guide to Evaluating Communications and Collaboration Vendors. Evolve IP has also been noted in Gartner's 2020 Magic Quadrant for Contact Center as a Service and Critical Capabilities for Contact Center as a Service for its Evolve Contact Suite CCaaS solution.
Evolve IP's offering enables enterprises to provide their contact center agents with a fully-featured omnichannel contact center that's integrated with Microsoft Teams.
"Microsoft Teams direct routing is an incredibly powerful tool for enterprise businesses but it doesn't come with an enterprise-class contact center solution 'out of the box'", said Scott Kinka, Chief Strategy and Innovation Officer at Evolve IP. "Evolve IP's contact center solution, which natively integrates with Microsoft Teams direct routing provides our customers with two primary advantages. One, it delivers powerful omnichannel features that drive a great customer experience. Two, by delivering a unified Teams and contact center instance, agents stay connected with the rest of the business and can collaborate with other employees no matter where they are working or what devices they are working on."
Posted by Veronica Silva Cusi, news correspondent
About Evolve IP:
Evolve IP is a leading cloud-based technology provider that offers businesses a better way to buy and manage their applications, infrastructure, and security solutions. We help organizations outsource technologies that are not within the budget, skills, or focus of their IT resources. Evolve IP customers upgrade their legacy environment without capital expense, accomplish more with enhanced features, increase stability and control with an award winning portal and reduce their carbon footprint, which allows them to focus on their core business and reduce costs.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, March 19, 2021
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