News : Exam Helpline Gets Nearly 17,000 Calls
Tamil Nadu, March 7, 2018 -- With the Class XI board examinations starting on Wednesday, the 14417 helpline set up by the School Education Department now has subject teachers available between 4 p.m. and 7 p.m. to answer queries students may have with regard to various subjects.
The helpline, which was launched on March 1, has already received close to 17,000 calls. While the Plus 2 exams began on March 1, the SSLC exams are scheduled to begin on March 16.
Around 8.61 lakh students from Tamil Nadu and Puducherry will make up the first batch of students writing the Class XI board examinations, which were introduced this year.
An official at the helpline said there were English teachers available on Monday. On Tuesday, Tamil teachers came in as class XI students will be writing the language exam on Wednesday.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Some of the students had doubts about grammar, and they called in to speak to the subject teachers," an official at the helpline said.
This apart, he said, parents have called in to talk about their children. Complaints received with regard to schools are being documented and the information passed on to the director of school education, he said. Calls have also been received with doubts about the upcoming NEET, he said.
"We are getting help from other departments to answer the various queries we receive. If we do not have the information required, we request the caller to give us some time and call back," he said.
The helpline works round-the-clock, and on each shift, five persons are deployed to answer calls, along with two counsellors. The helpline provides exam and school-related information, career guidance/counselling and serves as a place to call in with complaints.
Cases of cheating
As many as 16 students were caught cheating in the English II paper during the Plus Two board exam on Tuesday.
Of these, six were private candidates. As many as six of the students caught were from Tiruchi.
The Directorate of Government examination said on Monday that eight students had been caught cheating during the English I paper.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Touch Tone IVR
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, March 8, 2018
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.