Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Exam One to Bring Nearly 100 Jobs to Sedalia

#contactcenterworld

Sedalia, MO, USA, June 11, 2019 -- A new technology business is set to come to Sedalia by the end of the summer, bringing nearly 100 jobs.

Business leaders, government officials, and citizens attended a new company announcement Tuesday afternoon hosted by Economic Development Sedalia-Pettis County. Exam One, a Quest Diagnostics Company, will be opening a call center in August in the vacant building at 1709 E. Broadway Blvd., formerly the home of East Bing’s.

"This new facility will bring nearly 100 new jobs to the community and feature state of the art technology and call center solutions with the focus on collecting health history information for life insurance across the country…" Economic Development Sedalia-Pettis County President Rusty Kahr said in his remarks.

"When finished later this summer, the facility will house nearly 100 employees who will complete specialized medical terminology training and utilize the latest call center technology to connect with insurance companies and consumers."

Exam One’s primary work is in laboratory testing and pharmaceutical collection. The company has facilities located in St. Louis, San Diego, Toronto, and other locations.

"We’ve got a pretty diverse footprint of individuals performing this work," said Exam One Chief Operating Officer Rick Kingcade. "As we looked around to expand our services, we decided that it was a great opportunity to bring jobs where we saw a great opportunity for them. So that's why we brought them here today."


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

The Sedalia facility will be a call center that will collect health history information from individuals who are applying for life insurance. Many of the jobs will be front line interview positions who call individuals and ask them medical history questions. The center will provide medical terminology training for employees on site. The center will also offer other positions, according to Kingcade.

"A lot of the positions are front line interviewer positions but we will also have quality assurance, training, group leads, supervisors, like that in the location," Kingcade said. "With a hundred people you need support functions as well, those are positions that are kind of beyond the initial entry level interviewer."

Kingcade said the company is planning to host job fairs as the target opening date of early August draws closer.

Community was a main focus of many speakers’ talks, with everyone excitedly welcoming Exam One to the "Sedalia and Pettis County family." State Rep. Brad Pollitt, R-Sedalia, praised the unity he’s seen in the area.

"This community works together and 20 years ago I don’t think we could say that," he said during his remarks. "All of these organizations were willing to talk, willing to work together, and willing to plan what we needed for this town and for this community and that’s what has happened in the last 20 years.

"That’s one of the reasons why groups like this look at our community. Besides our great workforce, we have a group of individuals and groups of business that work together whether it’s politicians or whether it’s the city, it doesn’t matter anymore. We’re all together and one and that’s the reason Sedalia has grown."

Exam One President Stuart Smith echoed Pollitt’s statements, saying community and partnership are important to the Exam One.

"We’re excited to be here in Sedalia and, as mentioned, I heard the word family quite a bit. I think that was the feel that my team provided back to myself as we were evaluating many different locations," he said.

"I think that’s important, is the sense of partnership coming in was important. We’re very excited about that. We’re committed to being good members of the community and so we’re looking forward to doing that."

Economic Development Sedalia-Pettis County Executive Director Jessica Craig told the Democrat that Sedalia should be excited about the facility because it will "offer a diversification in the employment base." She is also happy Exam One chose to revitalize a building and is hoping it has a positive effect on that area.

"A lot of time in development we see companies buying and developing their own facility, which is wonderful, but when you can find a company that can revitalize a former facility and reuse it so it becomes more of an economic engine in the neighborhood and then corridor, that’s a win-win," she said.

"I truly think the more jobs you have in a certain area the more it’s bound to have a ripple effect in that neighborhood and in that area. With 100 people now working in that facility later this year it’s bound to have a good revitalization effect in that corridor so I’m excited about that."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sedaliademocrat.com


Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, June 13, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 1114 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =