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News : Exam One to Bring Nearly 100 Jobs to Sedalia

#contactcenterworld

Sedalia, MO, USA, June 11, 2019 -- A new technology business is set to come to Sedalia by the end of the summer, bringing nearly 100 jobs.

Business leaders, government officials, and citizens attended a new company announcement Tuesday afternoon hosted by Economic Development Sedalia-Pettis County. Exam One, a Quest Diagnostics Company, will be opening a call center in August in the vacant building at 1709 E. Broadway Blvd., formerly the home of East Bing’s.

"This new facility will bring nearly 100 new jobs to the community and feature state of the art technology and call center solutions with the focus on collecting health history information for life insurance across the country…" Economic Development Sedalia-Pettis County President Rusty Kahr said in his remarks.

"When finished later this summer, the facility will house nearly 100 employees who will complete specialized medical terminology training and utilize the latest call center technology to connect with insurance companies and consumers."

Exam One’s primary work is in laboratory testing and pharmaceutical collection. The company has facilities located in St. Louis, San Diego, Toronto, and other locations.

"We’ve got a pretty diverse footprint of individuals performing this work," said Exam One Chief Operating Officer Rick Kingcade. "As we looked around to expand our services, we decided that it was a great opportunity to bring jobs where we saw a great opportunity for them. So that's why we brought them here today."

The Sedalia facility will be a call center that will collect health history information from individuals who are applying for life insurance. Many of the jobs will be front line interview positions who call individuals and ask them medical history questions. The center will provide medical terminology training for employees on site. The center will also offer other positions, according to Kingcade.

"A lot of the positions are front line interviewer positions but we will also have quality assurance, training, group leads, supervisors, like that in the location," Kingcade said. "With a hundred people you need support functions as well, those are positions that are kind of beyond the initial entry level interviewer."

Kingcade said the company is planning to host job fairs as the target opening date of early August draws closer.

Community was a main focus of many speakers’ talks, with everyone excitedly welcoming Exam One to the "Sedalia and Pettis County family." State Rep. Brad Pollitt, R-Sedalia, praised the unity he’s seen in the area.

"This community works together and 20 years ago I don’t think we could say that," he said during his remarks. "All of these organizations were willing to talk, willing to work together, and willing to plan what we needed for this town and for this community and that’s what has happened in the last 20 years.

"That’s one of the reasons why groups like this look at our community. Besides our great workforce, we have a group of individuals and groups of business that work together whether it’s politicians or whether it’s the city, it doesn’t matter anymore. We’re all together and one and that’s the reason Sedalia has grown."

Exam One President Stuart Smith echoed Pollitt’s statements, saying community and partnership are important to the Exam One.

"We’re excited to be here in Sedalia and, as mentioned, I heard the word family quite a bit. I think that was the feel that my team provided back to myself as we were evaluating many different locations," he said.

"I think that’s important, is the sense of partnership coming in was important. We’re very excited about that. We’re committed to being good members of the community and so we’re looking forward to doing that."

Economic Development Sedalia-Pettis County Executive Director Jessica Craig told the Democrat that Sedalia should be excited about the facility because it will "offer a diversification in the employment base." She is also happy Exam One chose to revitalize a building and is hoping it has a positive effect on that area.

"A lot of time in development we see companies buying and developing their own facility, which is wonderful, but when you can find a company that can revitalize a former facility and reuse it so it becomes more of an economic engine in the neighborhood and then corridor, that’s a win-win," she said.

"I truly think the more jobs you have in a certain area the more it’s bound to have a ripple effect in that neighborhood and in that area. With 100 people now working in that facility later this year it’s bound to have a good revitalization effect in that corridor so I’m excited about that."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sedaliademocrat.com


Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Thursday, June 13, 2019

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2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
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- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
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- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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