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News : Exchange Communications Partners With Sinclair Voicenet
Exchange Communications, one of Avaya’s Platinum Enterprise Partners, is teaming up with Sinclair Voicenet, the provider of multimedia call recording, quality management, interaction analytics, customer feedback and workforce management solutions. This new partnership will enable Exchange Communications to enhance its range of contact centre solutions and deliver greater value to customers, from SMEs to the largest multi-site enterprises.
"We are very excited about this partnership with Sinclair Voicenet as it enables us to expand our product portfolio to meet the needs of our customers who want an efficient way of recording calls or require more advanced contact centre applications," commented Michael McMillan, Operations Director for Exchange Communications. "This is a great opportunity for both companies that share the same ethos of putting customer experience and service above all else."
Sinclair Voicenet is a Platinum Partner for NICE Systems and is the only company in the EMEA region to qualify as a NICE Master Distributor, the ultimate level of accreditation. The company has also recently announced a partnership with ASC, the global developer of software solutions to record, analyse and evaluate communications.
According to Peter Gough, a Director of Sinclair Voicenet: "We are committed to building close working relationships with systems integrators and channel partners and are delighted to be working with Exchange Communications, one of the UK’s most successful independent providers of business telecom solutions. Together, we can provide customers with market leading solutions that will enable them to comply with regulatory requirements and achieve significant performance and efficiency improvements, whilst receiving the highest possible levels of service and delivery from our new partnership."
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More Editorial From SVL Business Solutions
About SVL Business Solutions:
Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications including quality management, real-time automation, WFM, customer feedback and analytics. The company is focused on enabling users to enhance customer satisfaction, improve agent effectiveness, streamline processes and reduce operational costs while ensuring compliance with internal procedures and regulatory requirements. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and has customers in diverse industry sectors including financial, public safety, local government and utilities.
Published: Wednesday, May 21, 2014