News : EXL Achieves Highest Leader Placement and Star Performer Recognition
New York, Apr 27, 2017 -- EXL (NASDAQ:EXLS), an operations management and analytics company, announced that it has achieved the highest leader placement for the second consecutive year in the Everest Group report "Property and Casualty Insurance BPO - Service Provider Landscape with PEAK Matrix™ Assessment 2017." In the same report, EXL was named a Star Performer based on performance specifically compared to last year.
As part of this report, Everest Group updated its classification of 18 service providers for P&C Insurance BPO into Leaders, Major Contenders and Aspirants. The PEAK Matrix is a framework that provides an objective, data-driven and comparative assessment of P&C Insurance BPO service providers based on their market success and delivery capability.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We are thrilled to be listed by Everest Group as the topmost Leader and Star Performer for the P&C industry for the second straight year," said Vikas Bhalla, Executive Vice President and Business Head of Insurance, EXL. "As the industry's needs change, EXL continues to innovate with differentiated capabilities such as analytics, platforms supporting claims and new business processes, specialized onshore operations like underwriting support services, and a growing suite of digital solutions."
"EXL continues to strengthen its position as a leading service provider to the P&C insurance industry," said Rajesh Ranjan, partner at Everest Group. "EXL combines deep domain knowledge and strong global delivery with a robust suite of technology, analytics and regulatory reporting capabilities to keep pace with the rapidly changing requirements of buyers in the P&C insurance industry."
#contactcenterworld, @exl_service, @everestgroup
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Network Usage Guidelines
More Editorial From EXL Service
About EXL Service:
EXL is a provider of offshore business process outsourcing solutions to the Global 1000.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Friday, April 28, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...