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News : EXL Achieves Highest Leader Placement and Star Performer Recognition

#contactcenterworld, @exl_service, @everestgroup

New York, Apr 27, 2017 -- EXL (NASDAQ:EXLS), an operations management and analytics company, announced that it has achieved the highest leader placement for the second consecutive year in the Everest Group report "Property and Casualty Insurance BPO - Service Provider Landscape with PEAK Matrix™ Assessment 2017." In the same report, EXL was named a Star Performer based on performance specifically compared to last year.

As part of this report, Everest Group updated its classification of 18 service providers for P&C Insurance BPO into Leaders, Major Contenders and Aspirants. The PEAK Matrix is a framework that provides an objective, data-driven and comparative assessment of P&C Insurance BPO service providers based on their market success and delivery capability.

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"We are thrilled to be listed by Everest Group as the topmost Leader and Star Performer for the P&C industry for the second straight year," said Vikas Bhalla, Executive Vice President and Business Head of Insurance, EXL. "As the industry's needs change, EXL continues to innovate with differentiated capabilities such as analytics, platforms supporting claims and new business processes, specialized onshore operations like underwriting support services, and a growing suite of digital solutions."

"EXL continues to strengthen its position as a leading service provider to the P&C insurance industry," said Rajesh Ranjan, partner at Everest Group. "EXL combines deep domain knowledge and strong global delivery with a robust suite of technology, analytics and regulatory reporting capabilities to keep pace with the rapidly changing requirements of buyers in the P&C insurance industry."

#contactcenterworld, @exl_service, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: EXL


About EXL Service:
Company LogoEXL is a provider of offshore business process outsourcing solutions to the Global 1000.
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About Everest Group:
Company LogoEverest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Friday, April 28, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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