News : EXL and CUNA Mutual Group Win NASSCOM Customer Service Excellence Award
New York, NY, USA, Feb, 2018 -- EXL (NASDAQ:EXLS), an Operations Management and Analytics company, announced it jointly won a 2017 NASSCOM Customer Service Excellence Award in the "Co-Creation" category with insurer CUNA Mutual Group. The award was presented at the 19th NASSCOM BPM Strategy Summit in Bangalore, India.
The "Co-Creation" category recognized outstanding efforts by companies to jointly develop ideas, products and services, allowing the customer to co-construct the service experience to suit their context and establish a holistic business function. EXL and CUNA Mutual Group won for optimizing the insurance claims process using Robotics Process Automation (RPA). The solution included establishing an RPA Center of Excellence.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
FIND OUT MORE: HERE
"At CUNA Mutual Group, we look for innovative ways to improve the experience of our internal and external customers," said Tom Martorana, Senior Vice President of Operations at CUNA Mutual Group. "We fundamentally transformed the claims process by leveraging Robotics, Analytics and Mobility. We reduced the cycle time of settling claims by 58%, increased overall customer satisfaction by 5% and reduced cost per claim by 12%. With EXL as a strategic partner, we were able to collaborate on solutions that improved efficiency and speed, as well as quality and customer satisfaction."
Anand Logani, Senior Vice President, Global Client Relationships, EXL, said: "We are proud to be recognized as a NASSCOM Customer Service Award winner. CUNA Mutual and our other clients are focused on enhancing customer experience, improving cost structures and digitizing operations models. EXL supports these goals as a strategic digital transformation partner through our ability to execute on real-world solutions that drive business outcomes."
The National Association of Software and Services Companies ("NASSCOM") is a non-profit trade association of Indian Information Technology and Business Process Outsourcing industry.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Performance Measures For Other Departments!
More Editorial From EXL Service
About EXL Service:
EXL is a provider of offshore business process outsourcing solutions to the Global 1000.
About Cuna Mutual Group:
CUNA Mutual Group is a mutual insurance company that provides financial services to cooperatives, credit unions, their members, and other customers worldwide.
Published: Tuesday, February 6, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
|Genex Infosys Limited|
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...