News : EXL Unveils Connected Intelligence Partners Program and Startup Incubator iEXLerator
New York, NY, USA, June, 2018 -- EXL (NASDAQ:EXLS), an Operations Management and Analytics company, announced the Connected Intelligence Partners Program to expand EXL's technology and innovation ecosystem to accelerate client business outcomes from digital transformation.
EXL's Connected Intelligence program builds on the successes of its existing partnership ecosystem, greater investments in digital capabilities and solutions, and positive recognition from industry leaders in its EXL's approach to digital transformation.
"Our approach to digital transformation is about delivering tangible outcomes, quickly and at scale. It's built around the idea of Digital Intelligence, the all-important combination of people and technology," said Rohit Kapoor, Vice Chairman and Chief Executive Officer, EXL. "We combine domain expertise and data to create context that builds meaningful customer experience and finds opportunities for our clients to outperform. Our digital professionals orchestrate advanced digital technologies in the right mix with to deliver real results. EXL's new Connected Intelligence partner program is an important part of that value chain by bringing together the best EXL and Partner solutions and technologies to deliver on client outcomes."
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Smart, meaningful partnerships are essential in today's digital economy," said Phil Fersht, CEO and Chief Analyst, HfS Research. "Ambitious companies need digitally-minded services partners that integrate intelligent technologies and services to achieve clearly defined digital business outcomes. EXL's focus on partnerships and start-ups, including FinTechs and InsureTechs, has set the firm on the course the digital services industry has chosen. The Future of Work is already here and only those service providers investing in digital business delivery will succeed."
"Hyland has a proud history working with partners to empower our customers and support their goals, and EXL has been an ideal partner in delivering innovative, future-ready systems for organizations around the globe," said Bill Priemer, President and Chief Executive Officer, Hyland. "Since 2011, EXL and Hyland have worked together to serve customers in the insurance, financial services and healthcare payer markets to achieve success with their digital transformation initiatives."
"In addition to our digital labs and the co-creation and incubation initiatives in which we engage with clients, we now have a channel to reach emerging start-ups and innovators." said Mike Toma, Chief Technology Officer, EXL. "We are targeting companies who share a common vision of creating innovative breakthroughs that can lead the next digital wave across our clients' industries, functions and processes."
Posted by Veronica Silva Cusi, news correspondent
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|3.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.