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News : EXL Unveils Connected Intelligence Partners Program and Startup Incubator iEXLerator

#contactcenterworld, @exl_service

New York, NY, USA, June, 2018 -- EXL (NASDAQ:EXLS), an Operations Management and Analytics company, announced the Connected Intelligence Partners Program to expand EXL's technology and innovation ecosystem to accelerate client business outcomes from digital transformation.

EXL's Connected Intelligence program builds on the successes of its existing partnership ecosystem, greater investments in digital capabilities and solutions, and positive recognition from industry leaders in its EXL's approach to digital transformation.

"Our approach to digital transformation is about delivering tangible outcomes, quickly and at scale. It's built around the idea of Digital Intelligence, the all-important combination of people and technology," said Rohit Kapoor, Vice Chairman and Chief Executive Officer, EXL. "We combine domain expertise and data to create context that builds meaningful customer experience and finds opportunities for our clients to outperform. Our digital professionals orchestrate advanced digital technologies in the right mix with to deliver real results. EXL's new Connected Intelligence partner program is an important part of that value chain by bringing together the best EXL and Partner solutions and technologies to deliver on client outcomes."

Smart, meaningful partnerships are essential in today's digital economy," said Phil Fersht, CEO and Chief Analyst, HfS Research. "Ambitious companies need digitally-minded services partners that integrate intelligent technologies and services to achieve clearly defined digital business outcomes. EXL's focus on partnerships and start-ups, including FinTechs and InsureTechs, has set the firm on the course the digital services industry has chosen. The Future of Work is already here and only those service providers investing in digital business delivery will succeed."

"Hyland has a proud history working with partners to empower our customers and support their goals, and EXL has been an ideal partner in delivering innovative, future-ready systems for organizations around the globe," said Bill Priemer, President and Chief Executive Officer, Hyland. "Since 2011, EXL and Hyland have worked together to serve customers in the insurance, financial services and healthcare payer markets to achieve success with their digital transformation initiatives."

"In addition to our digital labs and the co-creation and incubation initiatives in which we engage with clients, we now have a channel to reach emerging start-ups and innovators." said Mike Toma, Chief Technology Officer, EXL. "We are targeting companies who share a common vision of creating innovative breakthroughs that can lead the next digital wave across our clients' industries, functions and processes."

#contactcenterworld, @exl_service

Posted by Veronica Silva Cusi, news correspondent
Source: EXL

About EXL Service Philippines:
Company LogoEXL is a provider of offshore business process outsourcing solutions to the Global 1000.
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Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Monday, June 11, 2018

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2021 Buyers Guide Automation


Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

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