#contactcenterworld, @exotel, @AmeyoCIM
Bangalore, India, June, 2021 -- Exotel, an Asian cloud communication platform, and Ameyo, a contact center platform, announced a merger. The merger creates the largest customer engagement cloud platform in the emerging markets.
Speaking about the merger, Shivakumar Ganesan, CEO & Co-founder of Exotel, said, "The pandemic has accelerated the market's need for a customer engagement cloud platform that can handle the changing work environment. Enterprises want a single platform that will be able to handle their customer interactions and effectively so. Joining hands with Ameyo helps us meet the demands of the emerging markets much faster."
He further added, "We've always wanted to build the best enterprise contact center software. Ameyo already has one of the best enterprise contact center softwares. We loved their people and the similarity in vision. So, joining hands with them makes perfect sense. With Exotel's platform reliability & Ameyo's contact center functionalities, Enterprises will now find everything they need to move their customer engagement to the cloud in one place."
Ishwar Sridharan, COO of Exotel said, "We are excited about creating India's first vertically integrated B2B carrier. Communications is moving to the cloud, and Exotel's vision is to lead the cloud migration."
Ameyo's co-founder, Sachin Bhatia will transition into a new role as the CEO of Ameyo. He will also join the board of Exotel. The other two co-founders of Ameyo, Bishal Lachhiramka and Nayan Jain, and investors Forum Synergies will exit the company.
Sachin Bhatia, CEO of Ameyo said, "I would like to thank my co-founders Bishal and Nayan for helping build and scale Ameyo to over 450 employees serving over 2,000 customers across 60+ countries." He further added, "The customer engagement cloud platform is a really large market opportunity. The combination of Exotel and Ameyo creates the largest player in emerging markets. Customers would soon be able to unify their customer data and move towards AI to improve customer experience and personalisation."
#contactcenterworld, @exotel, @AmeyoCIM
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Exotel:
Exotel is a cloud telephony service provider for small and medium enterprises in India. It provides virtual phone numbers and telephony applications to businesses.
About Ameyo:
Ameyo is an Omnichannel customer engagement platform that helps businesses streamline their customer service, customer support, and collection processes. Ameyo's robust platform is available for implementation on-cloud,on-premise, as Hybrid and has pre-built integrations with major industry grade CRMs. Ameyo provides strong omni channel capabilities of Voice, IVR, ACD, dialers, email, chat & social media such as Twitter, Facebook & WhatsApp.
Published: Thursday, July 1, 2021
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