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News : Exotel Gets Pan-India VNO License from Telecom Department

#contactcenterworld, @exotel

New Delhi, India, Nov, 2022 -- Cloud telephony provider Exotel has received the pan-India Unified Licence for Virtual Network Operator (UL VNO) that will enable it to offer cloud-calling solutions to businesses across India.

It has contact center solutions in Bangalore, Delhi, Maharashtra, and Hyderabad in addition to Karnataka, said a top executive of the company.

Ishwar Sridharan, Co-Founder and Chief Operating Officer (COO), Exotel, exclusively told ETTelecom that the company is planning an Initial Public Offering (IPO) in 3-4 years at an appropriate valuation, adding that steps are being taken to prepare for the journey.

"We will be will now be able to provide MPPS and intermixing on the cloud, which means that customers can have VoIP calling with a distributed contact center. And for the first time in India, it will be completely regulatory compliant," Sridharan commented.

"Perhaps the contact center industry in India is about $500-$1000 million. By getting an operator's license, I think we have opened up much more than the opportunity that is there today," he enthused.

The development follows Exotel getting a UL VNO license for its home state Karnataka in February this year. The executive noted that the pan-India license will now allow the company to expand in more circles.

"As of today, we are present in 13-15 cities in the country with our existing solutions. On the contact center solution, we have a pan- India license but where we will start out is obviously, Bangalore and Delhi first. Eventually, we will be present in Bangalore, Karnataka, Maharashtra, Delhi, and Hyderabad," the COO said.

Sridharan added that the company will look at entering the states of Gujarat and West Bengal in the future. Exotel would be serving about 70-75% of businesses present in all these states, he said.

Explaining the rationale behind debuting on the market, the COO stated that Cloud adoption has picked up pace given that highly regulated sectors like BFSI are moving to Cloud too for communications, implying that there will be growth in the Cloud communications industry.

"IPO is a journey. We have started on the journey. We are planning an IPO about three to four years into the future...At this point in time, valuation is not at the top of my head. It is just one step in the company building process," he said.

In the long term, the executive noted that the company has got its fundamentals right, such as the headcount and products. "Short- term fluctuations, ups and downs do happen. We are in a phase where I think the next couple of years is going to be difficult."

Exotel will also execute its full-stack approach in Indonesia and United Arab Emirates (UAE) by the end of 2022, followed by the Kingdom of Saudi Arabia (KSA), Southeast Asia, and the Middle East later.

"I do expect the percentage contribution of international (business) to Exotel’s revenues to increase steadily. Today it is about 25%. In about two to three years, I'm expecting it to be around 40-45%," Sridharan said. This year the company hired executives in key positions for the global play, including Adarsh Dikshith as the new CFO, Promod Pillai as VP and Head of Global Partnerships, and Udit Agarwal as VP and Head of Global Marketing.

But the company is not looking to increase its headcount beyond 1,000, while at the same time, intends to stay resilient and maintain financials. "We will be growing at approximately 50 to 60% year on year, and we would like to continue that growth story," the executive concluded.

#contactcenterworld, @exotel

Posted by Veronica Silva Cusi, news correspondent

About Exotel:
Company LogoExotel is a cloud telephony service provider for small and medium enterprises in India. It provides virtual phone numbers and telephony applications to businesses.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Monday, November 14, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Headsets

All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing



Headsets Connect

Since 1998, Headsets Connect has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.


Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.

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