#contactcenterworld, @GliaInc
New York, NY, USA, Mar, 2023 - Expedition Credit Union has delivered a unified member service experience that supports all live engagements on the Glia Interaction Platform with Glia Call Center and Glia Digital Customer Service. Bringing all phone and digital interactions onto a single, ChannelLess™ platform with Glia has driven efficiencies in management, staffing and reporting while simultaneously boosting member satisfaction.
Expedition launched Glia ahead of its digital banking conversion, knowing its members would need additional support during this transition. By streamlining the member and employee experience on a single platform, Expedition was able to successfully handle twice its usual monthly interactions during a digital banking conversion without requiring additional headcount.
"Having a unified, single solution for digital and phone support that was intuitive for our staff to train on allowed us to successfully complete our digital banking conversion without member disruption," said Chris Nelson, VP of Operations at Expedition. "The staff and member perception has been amazing. It’s one of the easiest systems I’ve ever trained on."
"We want our members to have a seamless transition to different expertise and different departments. Without a single, ChannelLess™ platform, you can’t deliver that experience," said Dennis Griesgraber, Chief Operations Officer at Expedition. "Glia has not only allowed us to meet our members in the channel they want to interact in, but also seamlessly pass those interactions to the appropriate staff member to best assist them."
Posted by Veronica Silva Cusi, news correspondent
Source: Glia
About Glia:
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Friday, March 17, 2023
5.) | Hodusoft Pvt. Ltd. Omnichannel Contact Center Software "HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well. HoduCC allows customer support teams to provide personal, productive phone... (read more) |
6.) | Ivonesia Solusi Data Sociomile Elevate your service quality and experience a seamless and more personalized customer care solution to get a happier customer journey that transforms into loyalty. |
7.) | Vads VADS Omnichannel Solutions Omni Channel is a cross-channel business model and content strategy that companies use to improve their user experience. Omnichannel is an integrated way of thinking about people’s relationships with organisations. Rather than working in parallel, communication channels are designed to cooperate and build a coherent, evolving, cross-channel experience. Omni Channel supersedes multichannel and includes channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication Companies that use omnichannel contend that a customer values the ability to be in contact with a company through multiple avenues at the same time. Benefits ... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall