News : ExpenseWatch Chooses RightAnswers Knowledge Management System
RightAnswers, the provider of cloud-based knowledge management products and services for delivering SmartService™, announces that ExpenseWatch has implemented its cloud-based knowledge management system to power its Customer Satisfaction Help and Support Portal. ExpenseWatch provides a web-based spend management subscription service with modules for expense reports, purchasing and payable invoices that empowers its customers to efficiently and effectively spend with confidence.
ExpenseWatch cites reporting and analytics, customization options, easy content publishing and integration with the Salesforce CRM as primary reasons for selecting RightAnswers.
ExpenseWatch expects the new system will present information in a way that enables customers to easily find answers to common questions, allowing the customer satisfaction team to support its growing client base without adding staff. It also expects the system to enhance customer retention rates because information is accessible right inside the ExpenseWatch application.
"Our customers are our strongest partners and we strive to exceed their expectations daily," said Bill Vergantino, president and CEO of ExpenseWatch. "The RightAnswers platform offered us the most flexibility to design a system that would best meet our customers’ needs, while their implementation team remained dedicated to getting us up and running as quickly as possible."
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About RightAnswers, Inc.:
RightAnswers is a provider of cloud-based knowledge management and web self-service solutions for optimizing customer service and IT support. Our 500 clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software, to provide stellar support experiences while saving millions of dollars a year.
Published: Tuesday, September 2, 2014