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News : Medallia Acquires Zingle,

#contactcenterworld, @medallia, @ZingleMe

San Francisco, CA, USA, Sept, 2019 -- Medallia, Inc. (NYSE: MDLA), a global provider in experience management, announced it has acquired Zingle, the real-time customer engagement solution for hospitality, travel and retail verticals.

"Zingle offers frictionless transactions in real-time. Customers can request products and services in-the-moment as they experience a trip, a stay or a purchase. Zingle is mobile enabled and accessible anywhere at any time. With Zingle and Medallia, our customers can transact and provide feedback across the entire customer journey, as it happens," said Leslie Stretch, President & CEO. 

"Medallia understands that the Customer is at the center of digital transformation. Zingle’s mission puts the customer first by enabling easy, fast, multi-channel communication resulting in frictionless service and product experiences, in the moment," said Ford Blakely, Zingle Founder and CEO. "Joining forces with the market leader in customer experience puts us in an even stronger position to pursue our mission. I could not be more excited to have Zingle join the Medallia family."

#contactcenterworld, @medallia, @ZingleMe

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Medallia:
Company LogoMedallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
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Today's Tip of the Day - Power Hour

Read today's tip or listen to it on podcast.

Published: Tuesday, October 1, 2019

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2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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