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News : Larry Feipel Joins The Taylor Reach Group, Inc.
Toronto, ON, Canada, Jan 15, 2016 -- Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced that Larry Feipel has joined the customer experience and contact center consulting firm effective immediately.
Larry brings over 20 years customer service, contact center experience to the Taylor Reach Group, with the past 12 years spent consulting with companies in United States, Canada, Latin America, and Western Europe. Larry’s vertical experience includes: telecommunications, manufacturing, retail, insurance, credit card, medical precertification, public utilities, e-commerce, and outsourcing.
Prior to embarking on his consulting career, Larry held positions as a Process Control Engineer for the Cadillac Assembly Division of General Motors, Senior Manager of Operations for Walt Disney World Central Reservations Office, and was Senior Vice President of Operations for Ross Roy Communications.
A ‘hands-on’ executive, Larry has deep experience in expertise include Contact Center Optimization, Technical Guidance and Advisory services, Operational Management, Project and Vendor Management, Workforce Management, Customer and Employee Satisfaction, Reporting, Business Process Redesign, Training and Communications.
"We are excited to have Larry as a part of Taylor Reach, his experience and competencies add further depth to the Taylor Reach team and his Orlando location will help us service our clients in the southeast more effectively, said Taylor, "Larry is a leader in the contact center industry with a proven track record for implementing contact center restructuring, relocation and builds, both domestically and off-shore. Larry is a significant, positive addition to the Taylor Reach team"
Posted by Veronica Silva Cusi, news correspondent
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About The Taylor Reach Group:
A call/contact center consultancy, with 3 offices globally, takes a ‘hands-on’ holistic approach to improving customer interaction and call/contact center strategies. We examine every aspect of your customer facing call/contact center interaction process. 150+ years of award winning industry experience. We understand the ‘thousands of moving parts’ in every center and appreciate that the contact center is the single most influential element in delivering an effective customer experience. We deliver proven results, driving operational innovation. 14,000+ agent desktops globally employ TRG designed operational models.
Published: Monday, January 18, 2016