News : Larry Feipel Joins The Taylor Reach Group, Inc.
Toronto, ON, Canada, Jan 15, 2016 -- Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced that Larry Feipel has joined the customer experience and contact center consulting firm effective immediately.
Larry brings over 20 years customer service, contact center experience to the Taylor Reach Group, with the past 12 years spent consulting with companies in United States, Canada, Latin America, and Western Europe. Larry’s vertical experience includes: telecommunications, manufacturing, retail, insurance, credit card, medical precertification, public utilities, e-commerce, and outsourcing.
Prior to embarking on his consulting career, Larry held positions as a Process Control Engineer for the Cadillac Assembly Division of General Motors, Senior Manager of Operations for Walt Disney World Central Reservations Office, and was Senior Vice President of Operations for Ross Roy Communications.
A ‘hands-on’ executive, Larry has deep experience in expertise include Contact Center Optimization, Technical Guidance and Advisory services, Operational Management, Project and Vendor Management, Workforce Management, Customer and Employee Satisfaction, Reporting, Business Process Redesign, Training and Communications.
"We are excited to have Larry as a part of Taylor Reach, his experience and competencies add further depth to the Taylor Reach team and his Orlando location will help us service our clients in the southeast more effectively, said Taylor, "Larry is a leader in the contact center industry with a proven track record for implementing contact center restructuring, relocation and builds, both domestically and off-shore. Larry is a significant, positive addition to the Taylor Reach team"
Posted by Veronica Silva Cusi, news correspondent
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About The Taylor Reach Group:
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.
Published: Monday, January 18, 2016