News : Exponential-e Moves Voice Communications to Cloud
Jan 27, 2014 -- Exponential-e announces that European television broadcaster The Chinese Channel, part of Television Broadcasts Limited of Hong Kong (TVB), completed a project to transform its voice communications with a move to its Hosted Telephony platform. The organisation, which broadcasts to countries in Europe, selected Exponential-e’s Hosted Telephony platform, as part of a migration to cloud services.
The broadcaster’s move to cloud-based voice services comes following a review of its business continuity strategy. The Chinese Channel’s legacy ISDN and physical PBX voice products did not fulfill the organisation’s requirements for flexibility and disaster recovery. The Hosted Telephony service will be run over Exponential-e’s carrier-class network.
The Chinese Channel’s call centre staff and existing and potential subscribers will benefit from the new voice platform with enhanced call capacity management, hunt groups and incoming and outgoing calling plans. The European television channel plans to leverage the hosted voice service to manage viewer competitions and interactive broadcasts in the future. The platform has been designed to scale up as the organisation migrates from its legacy voice services.
Posted by Veronica Silva Cusi, news correspondent
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