News : Exponential-e Transforms Sales Operation With Cloud Technology From NewVoiceMedia
San Francisco, CA(Marketwired - Nov 24, 2015) -- NewVoiceMedia, a global provider of cloud technology which helps businesses sell more, serve better and grow faster, announced that Exponential-e has chosen its ContactWorld for Sales solution to transform its sales operation. Since deployment, the British cloud and connectivity provider has boosted its conversion rates, while improving efficiencies across the business.
Using the 'click-to-dial' functionality, staff can now make calls directly from within Salesforce. Customer records are then automatically updated to leave a complete history of interactions, and a facility helps create follow-up activities so that no lead is lost. Inbound calls are dynamically routed to the appropriate team member based on information held in the database and the company can prioritize calls from key customers or prospects to improve handling time and customer satisfaction.
Chris Yerrill, Academy Sales Manager at Exponential-e, comments, "ContactWorld for Sales has had a huge impact on our business. It has also enabled us to deliver an optimized sales service which will help us to maintain our impressive client satisfaction, alongside increasing sales conversions."
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NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Friday, November 27, 2015