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News : ExSynt Solutions Announces Emotion Recognition Technologies

#contactcenterworld

Nashua, NH, USA, May 10, 2024 - ExSynt Solutions, a company based in Nashua, NH, is proud to announce its official launch, offering solutions to improve contact center operations.

At the heart of what we do is a focus on CX Performance Services, a deep well of Contact Center Knowledge, and Triage and Support through both Voice and Chatbots. It's how ExSynt Solutions is redefining the landscape of contact center operations, setting you apart from the rest.

We're thrilled to spotlight our partnership with VernAI.com - a platform changing the way we understand emotions in text and audio communications, all in real time!

"Imagine transforming the heartbeat of contact centers into something extraordinary," says Steve Pappas, the pioneering Founder and CEO of ExSynt Solutions, his excitement palpable in every word. "That's precisely our journey at ExSynt. We're spearheading a movement to revolutionize customer service by embedding groundbreaking technology into its core, transforming every interaction into a masterpiece of empathy and customization. Why? Because we're convinced that the secret to catapulting customer satisfaction into the stratosphere and cementing lifelong loyalty lies in equipping our agents with the most innovative tools available."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.openpr.com


About ExSynt Solutions:
At ExSynt Solutions, we pride ourselves on representing the
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Published: Monday, May 13, 2024

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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