New York, NY, USA, March 30, 2020 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, aware of the humanitarian challenge we are currently facing due the advance of the COVID-19 virus, we continue to work tirelessly to adopt the necessary measures to guarantee the health of our employees, as well as the level of service for our clients. In this endeavor, our technology and operations teams are working hard to provide the telework option through our entire operation, with this option already being a reality, at the moment, for 25% of employees. This figure represents the company's total workers worldwide who are currently carrying out their tasks remotely.
Even so, we will not cease in our efforts to continue optimizing our operations, overcoming the technical and logistical limitations to increase this number every day and thus fulfill our commitment with our employees, customers and society.
The services offered by Atento to its clients are essential at the moment as they allow citizens to remain in their homes while keeping accessing to key services such as healthcare, emergency services or banking, among others, which have been declared, in different countries, as essential. One of the most relevant examples is the case of Praxair in Mexico, for whom we provide a service and help both hospitals and individuals who need it to request oxygen supply, a basic element at this moment. Likewise, since March 24th, from Atento Guatemala we are providing the physical, technological infrastructure and logistic support for the government service on COVID-19.
"Our commitment to employees, customers and society in general remains intact. That is why we continue to work together with the regional and global committees, established to adopt the necessary measures, following the WHO guidelines and even exceeding them in many cases, "said Carlos López-Abadia, CEO of Atento, who adds:"It is our obligation to maintain the quality levels of these services in this critical situation and for this we have concentrated our efforts on carrying out all the measures within our reach to maintain the health and well-being of our employees, who are our priority and greatest asset".
In this case, exceptional cleaning and disinfection, ensuring a minimum distance between posts, limiting access to common areas, the option of flexible shifts to facilitate the care of families or the cancellation of all trips and in person meetings are some of the actions that we have implemented in our centers.
Our aim is always to guarantee service and safeguard the safety and well-being of our employees. For this reason, now even more, we appreciate the collaboration and commitment that our collaborators are showing at this historic moment in all regions.
Posted by Veronica Silva Cusi, news correspondent
Atento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
Published: Wednesday, April 1, 2020
Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.
We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.
|2.)||Tru29 Outsource Solutions Inc.|
Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.
Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.