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News : Extension of Tele-Work in Atento Due to Evolution of COVID-19

#contactcenterworld, @atentocorp

New York, NY, USA, March 30, 2020 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, aware of the humanitarian challenge we are currently facing due the advance of the COVID-19 virus, we continue to work tirelessly to adopt the necessary measures to guarantee the health of our employees, as well as the level of service for our clients. In this endeavor, our technology and operations teams are working hard to provide the telework option through our entire operation, with this option already being a reality, at the moment, for 25% of employees. This figure represents the company's total workers worldwide who are currently carrying out their tasks remotely.

Even so, we will not cease in our efforts to continue optimizing our operations, overcoming the technical and logistical limitations to increase this number every day and thus fulfill our commitment with our employees, customers and society. 


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The services offered by Atento to its clients are essential at the moment as they allow citizens to remain in their homes while keeping accessing to key services such as healthcare, emergency services or banking, among others, which have been declared, in different countries, as essential. One of the most relevant examples is the case of Praxair in Mexico, for whom we provide a service and help both hospitals and individuals who need it to request oxygen supply, a basic element at this moment. Likewise, since March 24th, from Atento Guatemala we are providing the physical, technological infrastructure and logistic support for the government service on COVID-19.

"Our commitment to employees, customers and society in general remains intact. That is why we continue to work together with the regional and global committees, established to adopt the necessary measures, following the WHO guidelines and even exceeding them in many cases, "said Carlos López-Abadia, CEO of Atento, who adds:"It is our obligation to maintain the quality levels of these services in this critical situation and for this we have concentrated our efforts on carrying out all the measures within our reach to maintain the health and well-being of our employees, who are our priority and greatest asset".

In this case, exceptional cleaning and disinfection, ensuring a minimum distance between posts, limiting access to common areas, the option of flexible shifts to facilitate the care of families or the cancellation of all trips and in person meetings are some of the actions that we have implemented in our centers.

Our aim is always to guarantee service and safeguard the safety and well-being of our employees. For this reason, now even more, we appreciate the collaboration and commitment that our collaborators are showing at this historic moment in all regions.

#contactcenterworld, @atentocorp

Posted by Veronica Silva Cusi, news correspondent
Source: Atento


About Atento:
Company LogoAtento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America. With a footprint in 14 countries, we have almost 100 customer service locations with +150k employees. Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking, financial, among others. In 2019, we were ranked by Great Place to Work® as one of the top 25 best companies to work for worldwide. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE)
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Wednesday, April 1, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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