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News : External Release Due to the Evolution of COVID-19

#contactcenterworld, @atentocorp

New York, NY, USA, March 24, 2020 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has announced that its operations have been declared essential by the national authorities of most of the countries in which it operates. Additionally, the company has adopted strict health and safety measures to guarantee the safety of its employees in relation to COVD-19, while maintaining the level of service for its customers. All measures applied follow WHO guidelines and in many cases even exceed them.

Facing the humanitarian challenge in which we are immersed, at Atento we are committed with our society and our employees. The work we carry out is, at the moment, key to guarantee that citizens from their homes can continue to access essential services, such as emergency services, public services, healthcare or banking, among others. One of those relevant examples is the case of Praxair in Mexico, to whom we provide a care service and help both hospitals and individuals who need to request oxygen supply, a basic element at the moment.

Carlos López-Abadia, Atento´s CEO, affirms that: "many of the services provided by Atento allows citizens to remain in their homes while maintaining access to key services such as healthcare, emergency services, or banking, among others, have been declared, in different geographies, as essential. It is our obligation to maintain the quality levels of these services in this critical situation and for this we have concentrated our efforts on carrying out all the measures within our reach to maintain the safety and well-being of our employees, which are our priority and greatest active".

That is why we have established regional and global committees and activated the necessary measures for the context we are currently experiencing. Exceptional cleaning and disinfection, ensured minimum distance between posts, limited access to common areas, the option of flexible shifts to facilitate the care of families or the cancellation of all trips and face-to-face meetings are some examples of the actions that we have implemented in our centers.

Our technology and operations teams are working hard to make teleworking available throughout our entire operation, and we can be proud to announce that this is already a reality for more than 15,000 of our employees. Even so, we do not cease our efforts to continue optimizing our operations, overcoming the technical and logistical limitations to increase this number every day and fulfill our commitment with employees, customers and society. 

Our aim is always to guarantee service and safeguard the safety and well-being of our employees. For this reason, now even more if it´s possible, we appreciate the collaboration and commitment that our collaborators are showing at this historic moment in all geographies

#contactcenterworld, @atentocorp

Posted by Veronica Silva Cusi, news correspondent
Source: Atento

About Atento:
Company LogoAtento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America. With a footprint in 14 countries, we have almost 100 customer service locations with +150k employees. Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking, financial, among others. In 2019, we were ranked by Great Place to Work® as one of the top 25 best companies to work for worldwide. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE)
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