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News : External Release Due to the Evolution of COVID-19

#contactcenterworld, @atentocorp

New York, NY, USA, March 24, 2020 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has announced that its operations have been declared essential by the national authorities of most of the countries in which it operates. Additionally, the company has adopted strict health and safety measures to guarantee the safety of its employees in relation to COVD-19, while maintaining the level of service for its customers. All measures applied follow WHO guidelines and in many cases even exceed them.

Facing the humanitarian challenge in which we are immersed, at Atento we are committed with our society and our employees. The work we carry out is, at the moment, key to guarantee that citizens from their homes can continue to access essential services, such as emergency services, public services, healthcare or banking, among others. One of those relevant examples is the case of Praxair in Mexico, to whom we provide a care service and help both hospitals and individuals who need to request oxygen supply, a basic element at the moment.


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Carlos López-Abadia, Atento´s CEO, affirms that: "many of the services provided by Atento allows citizens to remain in their homes while maintaining access to key services such as healthcare, emergency services, or banking, among others, have been declared, in different geographies, as essential. It is our obligation to maintain the quality levels of these services in this critical situation and for this we have concentrated our efforts on carrying out all the measures within our reach to maintain the safety and well-being of our employees, which are our priority and greatest active".

That is why we have established regional and global committees and activated the necessary measures for the context we are currently experiencing. Exceptional cleaning and disinfection, ensured minimum distance between posts, limited access to common areas, the option of flexible shifts to facilitate the care of families or the cancellation of all trips and face-to-face meetings are some examples of the actions that we have implemented in our centers.

Our technology and operations teams are working hard to make teleworking available throughout our entire operation, and we can be proud to announce that this is already a reality for more than 15,000 of our employees. Even so, we do not cease our efforts to continue optimizing our operations, overcoming the technical and logistical limitations to increase this number every day and fulfill our commitment with employees, customers and society. 

Our aim is always to guarantee service and safeguard the safety and well-being of our employees. For this reason, now even more if it´s possible, we appreciate the collaboration and commitment that our collaborators are showing at this historic moment in all geographies

#contactcenterworld, @atentocorp

Posted by Veronica Silva Cusi, news correspondent
Source: Atento


About Atento:
Company LogoAtento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
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Today's Tip of the Day - Choose Your Rota!

Read today's tip or listen to it on podcast.

Published: Thursday, March 26, 2020

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
PH: 561-952-2600

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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