News : External Release Due to the Evolution of COVID-19
New York, NY, USA, March 24, 2020 -- Atento S.A. (NYSE: ATTO), a provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, has announced that its operations have been declared essential by the national authorities of most of the countries in which it operates. Additionally, the company has adopted strict health and safety measures to guarantee the safety of its employees in relation to COVD-19, while maintaining the level of service for its customers. All measures applied follow WHO guidelines and in many cases even exceed them.
Facing the humanitarian challenge in which we are immersed, at Atento we are committed with our society and our employees. The work we carry out is, at the moment, key to guarantee that citizens from their homes can continue to access essential services, such as emergency services, public services, healthcare or banking, among others. One of those relevant examples is the case of Praxair in Mexico, to whom we provide a care service and help both hospitals and individuals who need to request oxygen supply, a basic element at the moment.
Carlos López-Abadia, Atento´s CEO, affirms that: "many of the services provided by Atento allows citizens to remain in their homes while maintaining access to key services such as healthcare, emergency services, or banking, among others, have been declared, in different geographies, as essential. It is our obligation to maintain the quality levels of these services in this critical situation and for this we have concentrated our efforts on carrying out all the measures within our reach to maintain the safety and well-being of our employees, which are our priority and greatest active".
That is why we have established regional and global committees and activated the necessary measures for the context we are currently experiencing. Exceptional cleaning and disinfection, ensured minimum distance between posts, limited access to common areas, the option of flexible shifts to facilitate the care of families or the cancellation of all trips and face-to-face meetings are some examples of the actions that we have implemented in our centers.
Our technology and operations teams are working hard to make teleworking available throughout our entire operation, and we can be proud to announce that this is already a reality for more than 15,000 of our employees. Even so, we do not cease our efforts to continue optimizing our operations, overcoming the technical and logistical limitations to increase this number every day and fulfill our commitment with employees, customers and society.
Our aim is always to guarantee service and safeguard the safety and well-being of our employees. For this reason, now even more if it´s possible, we appreciate the collaboration and commitment that our collaborators are showing at this historic moment in all geographies
Posted by Veronica Silva Cusi, news correspondent
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Atento is an employer in Brazil, recognized in the country and the world as one of the Best Workplaces by the Great Place to Work Institute. The company has operations in six major Brazilian urban centers Sao Paulo, Rio de Janeiro, Salvador, Belo Horizonte, Porto Alegre, Goiania, and in the cities of Campinas, Sao Bernardo do Campo, Santo Andre, Sao Jose dos Campos, Santos, Ribeirao Preto and Feira de Santana. Atento Group is recognized in the CRM BPO sector in Latin America, providing customer experience through solutions, its integrated multichannel / omnichannel platform and the investment in new technologies and added-value services. Strong expertise in CX, UX. Recently acquired integrally a company specialised in backoffice (/digital backoffices/rpas) and also an acquisition to expand our capabilities on collection (early/late).
Published: Thursday, March 26, 2020
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