News : Extortion Probe at Government-funded Call Centre
#contactcenterworld, @aquira_data GO FOR GOLD AND REPRESENT YOUR NATION! The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Oct 22, 2014 -- A police investigation was launched into claims of extortion at a government-subsidised call centre just weeks before it closed down.
Call centre Aquira was shut and went into administration last month with the loss of 90 jobs after getting into financial difficulties.
The Glasgow-based marketing firm, which was opened by Alex Salmond and received funding from Scottish Enterprise, closed suddenly in September.
It can now be revealed police launched an investigation in August into allegations of extortion within the call centre at Pacific Quay in the city by a criminal gang.
The firm provided companies, including Vodafone and Scottish Power, with a marketing and sales force, to win and retain customers by phone, internet, email and social media.
When it opened last year Aquira was part-funded by a Regional Selective Assistance grant from Scottish Enterprise.
Police Scotland confirmed the investigation into the claims was still ongoing.
A force spokesman said: "On August 7, 2014 police received a report of alleged attempted extortion within a business premises at Pacific Quay in Glasgow. Inquiries are ongoing."
It is understood a number of people have been quizzed by officers but no one has yet been arrested.
A former employee told STV news: "A crime gang infiltrated the call centre and blackmailed the upper management to keep quiet and even threatened the owner’s son.
"The threat by email was so bad the CID got involved. Suspects were questioned by officers but they could find no evidence which linked them with the threats.
"Other suspects were questioned but no arrests were made due to owner’s reluctance to press charges."
Posted by Veronica Silva Cusi, news correspondent
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Today's Tip of the Day - Consider Your Center As A Production Line
The team at Aquira specialises in helping businesses find new customers, as well as up-sell and cross-sell to their existing customers.
Published: Friday, October 24, 2014
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.