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News : eXtra Boosts Customer Experience With Altitude Software
Khobar, Saudi Arabia, May 20, 2015 -- Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, announces that eXtra, a Saudi Arabian consumer electronics and home appliance retailer, has developed a contact centre to improve operational efficiency and customer experience.
The Khobar-based site is powered by the Altitude uCI 8 solution, providing eXtra with IP contact centre features including a voice portal, unified centralized monitoring and queuing, routing and reporting solutions.
With the new Altitude-powered Contact Centre system in place, eXtra is able to intelligently distribute customer interactions, provide customer self-service, automate outbound dialling for satisfaction surveys, as well as utilize quality management. Customer Service Representatives (CSRs) have access to all relevant customer data, enabling them to view a customer's entire relationship with eXtra and to quickly identify answers to their questions.
"We're very excited to be working with eXtra to develop their customer service experience. eXtra has a forward thinking approach, and this is the ideal time for us to be partnering with such an important retailer, as they continue to grow and emerge as regional leaders," said Riadh Boukhris, Altitude Software MENA President.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Tuesday, May 26, 2015