News : Extra Space Storage Replaces Various Legacy Solutions with RingCentral Solutions
Belmont, CA, USA, Aug, 2017 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, announced that Extra Space Storage, an operator of self-storage properties in the US, has selected RingCentral cloud communications and collaboration solutions, replacing various legacy solutions.
Extra Space Storage had a critical need for a communications solution that enables greater mobility, scalability and manageability. With RingCentral, they can now drive enhanced productivity for their workforce and deeper overall customer engagement.
"We needed to unify our distributed retail locations with a mobile-centric communications solution that enables our employees to stay connected no matter where they are," said Bron McCall, senior vice president of IT at Extra Space Storage. "RingCentral is uniquely suited to address the needs of distributed large-scale businesses with a single cloud solution that seamlessly enables multi-modal communications. The robust capabilities, such as call analytics, will be instrumental in improving customer experiences across all locations, which is something our previous legacy systems could not offer."
With the assistance of the RingCentral Professional Services™ team, Extra Space Storage is rolling out deployment of RingCentral at the pace of 50 locations per week. To improve productivity, Extra Space Storage employees are using RingCentral Office(R) for voice calls and messaging internally as well as with customers. In addition, Extra Space Storage has plans to leverage RingCentral’s open platform integration capabilities to further enhance workflow efficiency.
"Extra Space Storage has a vast number of locations nationwide and serves millions of customers daily," said Ryan Azus, senior vice president of sales and services at RingCentral. "We’re excited to help them take a more unified approach to their business communications to realize greater mobility and manageability. As the team completes deployment, we look forward to further supporting Extra Space Storage’s mission critical business needs as they grow."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Discover Your Needs
More Editorial From RingCentral, Inc.
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Thursday, August 10, 2017
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...