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News : Extremely High Volume of Calls Being Made to NHS Helpline
Berkshire, UK, Jan 4, 2016 -- The NHS non-emergency number has been experiencing an extremely high volume of calls over the last 24 hours in the Thames Valley area, with up to 1,000 calls an hour at peak times.
Members of the public needing urgent health advice are asked not to abandon their call but to continue trying the service or to check availability of other services such as pharmacies and GP out of hours.
Peak times for NHS 111 are mid-morning and ealy evening and calls may find they get through to the service more quickly if they try at other times if they are seeking advice and reassurance for a health condition.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From NHS Direct
About NHS Direct:
NHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
Published: Tuesday, January 5, 2016