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News : EY Select Thunderhead to Revolutionise Customer Engagement

#contactcenterworld, @thunderheadone

London, UK, June, 2017 -- Thunderhead, a provider in enterprise technology for customer engagement, announces that its ONE Engagement Hub has been selected by EY to help them build more engaged and valuable relationships with their clients. EY is a global provider in assurance, tax, transaction and advisory services. 

ONE was selected by EY to help them truly understand and unify digital and offline behaviour, surfacing real-time journey insight to their advisory teams. EY will use the insight gained to drive relevant and intelligent conversations with the businesses they work with, helping them to build deeper relationships with their clients.

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"EY is always looking for innovative and market leading ways to improve how we engage with our clients and bring them the most relevant solutions from the extensive range of capabilities and assets we have available." Commented Rob Moody, Chief Innovation Officer, EY UK & Ireland Transaction Advisory Services. "We selected Thunderhead’s ONE Engagement Hub as it’s a genuinely innovative and unique solution that allows us to overcome the challenges of maintaining personal relationships in an increasingly digital world. By providing advanced insight into our clients and potential clients, ONE has very quickly helped us to understand their individual needs and have more meaningful and tailored conversations with them"

Glen Manchester, Thunderhead CEO and founder commented, "EY’s vision is to help build a better working world. ONE allows them to truly put their clients at the centre of their business and deliver an outstanding service to the ambitious businesses they serve. ONE enables brands like EY to build a Customer Operating System™ facilitating true omni-channel customer engagement. We’re proud to be working with EY on their visionary approach to creating valuable client relationships.

#contactcenterworld, @thunderheadone

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.realwire.com


About Thunderhead:
Company LogoCustomers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them. At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers. Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
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Today's Tip of the Day - Getting The Marketing Message Right

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Published: Monday, June 5, 2017

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2020 Buyers Guide Training

 
1.) 
CTCOMM

Call Centers
Contact Centers
Admin Training
Supervisor Training

2.) 
Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

3.) 
Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

4.) 
Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)
PH: 204-975-6468

5.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 

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