London, UK, June, 2017 -- Thunderhead, a provider in enterprise technology for customer engagement, announces that its ONE Engagement Hub has been selected by EY to help them build more engaged and valuable relationships with their clients. EY is a global provider in assurance, tax, transaction and advisory services.
ONE was selected by EY to help them truly understand and unify digital and offline behaviour, surfacing real-time journey insight to their advisory teams. EY will use the insight gained to drive relevant and intelligent conversations with the businesses they work with, helping them to build deeper relationships with their clients.
"EY is always looking for innovative and market leading ways to improve how we engage with our clients and bring them the most relevant solutions from the extensive range of capabilities and assets we have available." Commented Rob Moody, Chief Innovation Officer, EY UK & Ireland Transaction Advisory Services. "We selected Thunderhead’s ONE Engagement Hub as it’s a genuinely innovative and unique solution that allows us to overcome the challenges of maintaining personal relationships in an increasingly digital world. By providing advanced insight into our clients and potential clients, ONE has very quickly helped us to understand their individual needs and have more meaningful and tailored conversations with them"
Glen Manchester, Thunderhead CEO and founder commented, "EY’s vision is to help build a better working world. ONE allows them to truly put their clients at the centre of their business and deliver an outstanding service to the ambitious businesses they serve. ONE enables brands like EY to build a Customer Operating System™ facilitating true omni-channel customer engagement. We’re proud to be working with EY on their visionary approach to creating valuable client relationships.
Posted by Veronica Silva Cusi, news correspondent
Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them. At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers. Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
Published: Monday, June 5, 2017
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