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News : Ezecom Announces Partnership with Exotel

#contactcenterworld, @exotel

Phnom Penh, Cambodia, Dec 5, 2022 -- Cambodia’s customer engagement and communication intelligence sector is set to take a leap forward, thanks to collaboration between the emerging full-stack customer engagement platform, Exotel, and the country’s internet service provider Ezecom is part of the Royal Group conglomerate.

The collaboration, which is expected to boost operational efficiency and customer retention for local businesses, propel companies to move their customer communications to a private cloud located within the Kingdom of Cambodia. The company’s communication solution uses artificial intelligence and application program interfaces (APIs) to maximize efficiencies. The solution is currently in use by small, medium and large-sized business across the world. Ezecom CEO, Ms. Yuni Lee Heathcote said "Excellence in customer service experiences is an integral part of business value proposition for competitiveness. This span across diverse industries such as from financial to e-commerce, hospitality and even governments too." "The AI powered customer cloud platform enable business leaders to do predictive CX modelling than reactive. This will tremendously improve customer experience and business growth but also the employees’ retention as digital capacity builds up."


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This is the growing trend across regions and worldwide where the early adopters command stronger business values and customers goodwill. "At Ezecom, we always think ahead for customers and ensure our digital platform helps their business to thrive forward."

"Ezecom will be our cloud partner who will be taking Cloud ECC/AI solution for Cambodia market, with this partnership we intend to target the larger/wider masses of customers and make customer engagement affordable and easy for Mid-market and enterprises." said by Mr. Binzad Aliar, VP of Global Sales, Exotel’s business who handles new and emerging markets in the Middle East, APAC, and European markets. According to Exotel, the company’s communication systems are ideal for numerous applications from supporting a call center with 5 agents to connecting tens of thousands of agents in contact centers.

#contactcenterworld, @exotel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.khmertimeskh.com


About Exotel:
Company LogoExotel is a cloud telephony service provider for small and medium enterprises in India. It provides virtual phone numbers and telephony applications to businesses.
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Published: Tuesday, December 6, 2022

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2023 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
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(read more)
 

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