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News : Facing Frequent Power Cuts? Bengaluru Agency Lists 24x7 Helpline Number

#contactcenterworld, @nammabescom

Bengaluru, India, June, 2019 -- In light of the increased frequency of power cuts in Bengaluru, the Bengaluru Electricity Supply Company (BESCOM) has issued a statement advising the public about helpline numbers to raise any complaints.

"To facilitate consumers and for better redressal of consumer Grievances, BESCOM has established a well integrated 24x7 Customer Helpline through the latest technology and software developments along with in-built automatic call transfer system. 1912 is the BESCOM helpline number. At present a 45 seater Call Centre is servicing through 45 concurrent lines 24x7 with Multi-Channel Complaint Registration Facility (Phone, SMS, Online, email, Facebook, Whatsapp, Mobile Mitra App & Twitter). In addition to this 45 seater capacity, additional 15 seats have been added from 06.06.2019 to facilitate speedy redressal of consumer complaints. With this, the capacity of BESCOM Helpline is enhanced from 45 seater to 60 seater," reads the statement.


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In addition, a list of 12 mobile numbers have also been listed on the notice to better handle the influx of complaints.

Earlier it was reported that the helpline was flooded with several calls and complaints. BESCOM was receiving around 10,000 calls every day and had sought to improve the helpline by adding more facilities through which people would be able to register their complaints.

BESCOM MD C Shikha had earlier stated that individuals who had signed up via the Mithra app on their phones were getting regular notifications from BESCOM with regards to expected power cuts. She stated that once the BESCOM Mithra app was downloaded, the individual’s mobile number receives SMS alerts via a Public Grievance Redressal System.

Though some maintenance had been undertaken prior to the rains, there have been complaints of transformers breaking down and several trees falling.

#contactcenterworld, @nammabescom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thenewsminute.com


About Bangalore Electricity Supply Company:
Company LogoBESCOM - Bangalore Electricity Supply Company Limited is responsible for power distribution in the Eight districts of Karnataka.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Tuesday, June 11, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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