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News : Fake Call Center Duping US Citizens Busted in Gurugram, Nine Arrested

#contactcenterworld, @gurgaonpolice

Gurugram, India, Sept 28, 2022 -- Nine people were arrested from Gurugram for allegedly duping US citizens by posing as officials of the US government, police said.

The accused operated from seventh floor of the JMD Megapolis building in Sector 48. They lured US citizens with promises of grants of 9,000 to 34,000 dollars and used to charge $200 to $ 1,600 as service charges which were later on encashed via online trading platforms.

The police arrested accused on Tuesday night and recovered Rs 1.50 lakh, three laptops and four CPUs from their possession.

The accused also paid Rs 85,000 per month as floor rent for six months.


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Of those arrested, two have been identified as Satender alias Sam, Ankish Sachdeva, the operators of the call centre.

According to the police, a team led by DSP Inderjeet Singh Yadav of CM flying wing and ACP and Sadar Sanjeev Balhara raided the call centre.

"The call centre did not have any license issued by the Department of Telecommunications (DOT)," Yadav said.

"The accused operator disclosed that earlier they had opened a call centre in Gurugram but it got closed due to Covid. The police have also recovered five pages script which was provided by the call centre operator to employees to communicate with US nationals," the DSP said.

#contactcenterworld, @gurgaonpolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businessinsider.in


About Gurgaon Police:
Company LogoThe Gurgaon Police is under the authority of the Haryana Police, Govt of Haryana. In accordance with the Police Act, it is headed by the Commissioner, who, under the direction of the Director General of Police has the control and management of the Force and all matters connected therewith.
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Today's Tip of the Day - Disability Laws

Read today's tip or listen to it on podcast.

Published: Thursday, September 29, 2022

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2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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